Guest service manager Jobs in Chur

Offre d'emploi : Client

Join an Exceptional Hotel Adventure in the Grisons!

Are you passionate about the mountain hotel industry?

Do you dream of working in an idyllic and dynamic setting?

Our client, a 4

• hotel located in the Grisons,

is looking for its next :

General Manager (M / F)

German language

Why is this opportunity for you?

As the General Manager, you will play a key role in the management and administration of this mountain hotel.

Poste

Your mission? Ensure operational excellence, keep costs under control, maintain quality standards, and maximize guest satisfaction.

Your Responsibilities :

Operational Strategy :

Collaborate with the COO and department heads to define the hotel's strategic direction.

Operational Excellence :

Ensure that every element of the service strategy aligns with expected outcomes.

Inspiring Leadership :

Motivate teams to achieve service excellence and targeted financial results.

Supervision :

Support department heads in their daily tasks.

Strategic Planning :

Develop action plans to effectively respond to the results obtained.

Financial Management :

Work with teams to maximize revenue, minimize costs, and ensure the profitability of the establishment.

Safety and Hygiene :

Ensure compliance with safety and hygiene regulations in collaboration with technical managers.

Effective Communication :

Lead weekly meetings and ensure harmony between different departments and the Group's support services.

Employee Engagement :

Encourage employees to deliver excellent service and actively participate in daily meetings.

Commercial Initiatives :

Promote the brand to regional players through targeted commercial initiatives.

Customer Experience Management :

Effectively respond to customer complaints and work with teams to improve Guest Satisfaction Survey (GSS) results.

Profil

Your Profile :

Education : Degree in hotel management or equivalent.

Experience : Minimum of 5 years managing a 4

Languages : German mandatory, English

Authorization : All necessary licenses to manage a lodging establishment in Switzerland.

Knowledge : Good understanding of the Swiss hotel market in the Grisons.

Skills : Proficiency in office software, attention to detail, excellent interpersonal skills, decision-making ability, analytical mindset, organizational skills, and leadership competencies.

Additional Information :

Contract : Year-round

Housing : Accommodation available

Salary : Based on profile x 13 months excluding bonuses

Do you recognize yourself in this description? Do you have a leadership spirit and are ready to take on new challenges?

Apply now and join a dynamic team in the heart of the mountains in the Grisons!