Digital consultant Jobs in Luzern
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Digital Product Manager - CRM (a)
Pilatus Aircraft LtdLuzern, CH Mehr anzeigenZuletzt aktualisiert: vor 22 Tagen
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Digital Product Manager - CRM (a)
Pilatus Aircraft LtdLuzern, CHVor 22 Tagen
StellenbeschreibungHigher education in the fields of computer science, aviation or business, or many years of experience in related fields Experience with CRM standard software in the area of customer service and their customization (e.g. Salesforce, MS Dynamics, ZenDesk, ServiceNow or similar) 5+ years of experience in managing and developing digital products in agile roles, preferably in the aerospace industry Professional use of IT, web, design, and collaboration tools such as Confluence, Jira, Miro, Figma, Office 365, Azure Cloud, SAP, or others Very good knowledge of spoken and written English, German would be an advantage Strong communicator and independent personality A committed, international team and unique projects Flexible working hours and individual pension solutions Support for training and opportunities for personal and professional development Discounted meals in our staff restaurant and various discounts for employees Team events at which we celebrate our successes together We want to address everyone with our job ad's and are committed to diversity in our company –
Digital Product Manager - CRM (a)
Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.
CUSTOMER SUPPORT / SALES & MARKETING DIGITAL SERVICES
Your place of work : Stans, Switzerland
Your Tasks
- Responsible for the CRM product (focus on customer support / after sales) from the perspective of the Government Aviation Unit from the implementation of an MVP to subsequent further development and operation
- Determining the requirements and processes of our customer support teams, unit and external warehouses comparing them with the possibilities of standard software and third-party systems and representing them to IT and other business units
- Development of fit / gap analyses and concepts with subsequent conversion into prioritized and developable use cases and user stories for the backlog in collaboration with the product owner
- Developing and visualizing the product roadmap and its risks as well as ensuring communication of progress with various stakeholders up to management
- Collaborate and lead interactive workshops as well as testing and data migrations
- Work in a global, agile product team consisting of product owners, developers, engineers, designers, and internal and external stakeholders
With this you convince us
What we offer
Become part of the Pilatus family