Customer service specialist Jobs in Lugano

The E-Commerce planner owns the merchandise planning for selected product line for Guess European website. The role maximizes sales by planning the optimum product mix of sales and inventory in line with agreed target and KPI’s. The role will foster close relationships with key cross-functional partners in order to develop strategies to maximize business opportunities and minimize inventory liability risk.

Proactively implements planning systems developments and enhance process improvements at strategic and tactical level to improve e-commerce planning process.

CORE JOB RESPONSIBILITIES & ACTIVITIES :

• Build success of selected product lines together with the E-Commerce buying and merchandising team
• Responsible for the product line merchandising planning : Seasonal sales, stock and buy budget plans
• Develop an analytical assortment strategy as input for the buying team, down to option / depth level, based on historical performance and anticipate future developments
• Work with the buying team to guarantee that the correct products are readily available with the right timing based both on historical sales data and current trend
• In-season replenishment of Best-Seller not to miss any sales opportunities
• Cultivate connection with Retail planning teams to drive stock transfers and markdown strategies
• Monitor performance and stock levels weekly : keep planning system updated with revised forecasts for the assigned product line
• Share insights on the business performance with buyers and take necessary actions to maximize sales opportunity and identify any possible stock issue
• Forecasting and selecting assortment for periodical product shipments to marketplace partners (ZFS) : monitor sales and adjust plans to actual performance
• Produce and maintain periodical analysis on E-Commerce KPI’s (Sales, Returns, Markdowns, Traffic, Conversion, AOV etc.) to monitor E-Commerce performance and develop seasonal / annual strategies
• Produce and maintain analysis of different E-Commerce channel performance (own website / marketplaces), identifying analogies and differences to highlight business opportunities and best practices
• Take a proactive role on any improvements or enhancements to e-commerce planning process at strategic level
• Proactively propose developments of the new planning system

Requirements

2 years of previous experience in a Retail / E-Commerce Merchandising planning position at a fast-paced retail company

Benefits

Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.

Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.

Do you think we’re a good match for you? Apply now to be part of our family!