Customer experience manager Jobs in St. Gallen

As part of the Entyre Group, Pflegewegweiser is one of the fastest-growing health tech scale-ups in the Swiss market. With offices in Zurich, Berlin, and Boston and more than 500 employees, we are redefining outpatient care: tech-enabled, fast, effective, and close to people. We combine high-quality care with operational excellence, clear processes, and a modern, technology-driven organization.

We believe that every person deserves to live a self-determined, dignified life at home, even when care is needed. Family caregivers provide tremendous support and deserve professional assistance, reliable structures, and genuine appreciation.

As a Senior HR Manager, you will be the first point of contact for our team on all operational and administrative HR matters, ensuring HR processes run smoothly and continue to evolve. This role is not for traditional HR administrators — it is for doers with a startup mentality.

You will:

• Build and maintain scalable HR structures that grow with the company, including employment contracts, policies, digital HR infrastructure, and personnel documentation (both digital and physical).
• Coordinate payroll, benefits, and HR reporting in collaboration with Finance to ensure accurate and timely administration.
• Manage onboarding and offboarding, ensuring new colleagues have a smooth start and exits are handled efficiently and compliantly.
• Oversee HR administration and compliance, ensuring labor law adherence, updating HR policies, and managing contracts, references, and personnel files.
• Support employees and managers with everyday HR questions
• Optimize HR processes and systems, implementing and improving digital tools, automating repetitive tasks, and tracking HR metrics for reporting.

• 7+ years of professional HR experience, preferably as a Senior HR Operations Manager, Senior HR Generalist, Senior People Operations Manager, or similar role
• Extensive knowledge of HR administration
• Strong service orientation and enjoyment in working with people
• Organizational talent, structured working style, and hands-on mentality
• Affinity for digital tools, HR software, and efficient processes
• Fluent German and good English, both written and spoken

• A young, ambitious team with a clear mission and lots of drive
• A broad HR role with plenty of room for initiative and shaping processes
• Direct insight into the growth dynamics of a successful startup
• An open, appreciative company culture that promotes autonomy
• Opportunities for personal and professional development

1. "Insanely Great" for Families — Delivered Now
   Forget mere “satisfaction.” We deliver support that makes caregivers feel seen, understood, and valued. Anticipate their needs and solve problems quickly. The standard is "Insanely Great," period. Anything less slows us down and fails our families.
2. Speed is King — Ruthless Focus is Key
   Velocity comes from focus. Eliminate distractions. Concentrate all effort on the #1 critical objective until it’s done, then move on to the next. Decide what not to do and cut it ruthlessly. Being a mile wide and an inch deep is failure — move the needle now.
3. Raise the Bar — Crush Mediocrity
   Mediocrity kills speed, morale, and companies. Hunt it down and eliminate it. Good enough is never good enough. Demand top performance from yourself and everyone around you. Own your work, deliver excellence fast, and accept no excuses.
4. The Speed Algorithm — Question, Delete, Simplify, Accelerate
   Build momentum by questioning every requirement: who asked and why? Delete ruthlessly — parts, processes, bureaucracy. Simplify what remains. Accelerate cycle times relentlessly. “It can’t be done” means “You haven’t figured it out yet — go do it.” Break bottlenecks, find shortcuts, and remove friction.
5. Act Like Owners — Bold Bets, Fast Action
   This is your company. Own the mission and the results. Take initiative, make bold bets that leapfrog progress, and act decisively. If you stumble, learn faster and go again. Bias for action is everything.

The Bottom Line:
We are building something vital at lightning speed. This requires intensity, focus, and a relentless drive to execute. If reading this makes you want to jump in an j4id10087879a j4it0310a j4iy26a