Client success manager Jobs in Zug

Zuletzt aktualisiert: vor 4 Tagen

Account Services Manager Switzerland – Customer Success, CTM & LD

LHHZug, Switzerland

Unbefristet

Account Services Manager – Customer Success, CTM & LD.The Account Services Manager role is customer facing and sits within the Customer Success Sales organisation. Primarily ensuring all agreed deli...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Account Manager

Unyte AgencyBaar, Canton of Zug, Switzerland

Homeoffice

Quick Apply

Unyte is an Influencer Management Agency based in Switzerland.Our agency has been offering end-to-end services including influencer discovery, campaign management and performance analytics.Focusing...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Relationship Manager 100%

Michael PageZug, CH

Aufbau und Entwicklung eines bestehenden Kundenbuches.Professionelle Kundenakquise von Privatkunden.Aktive Beteiligung an Netzworkingevents. Ideen und Umsetzung zum Thema Verkauf.Teilnahme an divers...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Digital Marketing Manager

Abacus Business Solutions AGThalwil, CH

Du hast Freude daran, deine Erfahrungen und deine Leidenschaft unserem Team zur Verfügung zu stellen, bist ein Lebemensch und ein Allroundtalent - dann wirst du dich bei der Ausübung dein...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen

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Senior Tax Manager

WILHELM AGMännedorf, CH

Gesucht : Stellvertretung Leiter Group Tax.Die EMS-Gruppe entwickelt, produziert und verkauft hochinnovative Kunststoffe, Klebstoffe, technische Fasern und Spezialchemikalien, mit denen wir tagt&aum...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen

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Client Consultant Web Applications (m / w / d)

RockenMettmenstetten, CH

Unser Rocken Partner ist ein führender Anbieter von IT-Gesamtlösungen in der deutschsprachigen Schweiz, der 1997 gegründet wurde und heute über 50 engagierte Mitarbeitende beschäftigt.Das Unternehm...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen

Client Advisor (m / f / d) 100% (canton Zug)

Mevelin AGZug, Canton of Zug, Switzerland

Quick Apply

For our client, an innovative Asset Management Company based in the canton Zug, we are looking for an experienced.The company provides tailored, data-driven investment strategies focused on wealth ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Client Consultant Web Applications (m / w / d)

ROCKENMettmenstetten, Schweiz

Customer Success Engineer

u-bloxThalwil, Zürich, CH

We need a new team member for our agile customer success team.Do you love technology like IoT, positioning, or cloud computing? Can you connect technology and customer needs? Do you have technical ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

INTERNATIONAL REGULATORY AFFAIRS 60%

gloor & lang Pharma and Biotech RecruitingRegion Zürich-Zug

Innovative Biologic submissions – early to late phase.Our client is an R&D driven biotech company based in in Zurich.Own Research and development activities as well as international clinical develo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Tender Manager Gruppe

JCL Logistics Switzerland AGCH-Baar, CH

Sie identifizieren und bewerten Ausschreibungen und sind im gesamten Angebotsprozess im Lead.Sie sind verantwortlich für die Konzeptionierung und Erstellung professioneller Angebote, einschließlich...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen

System Engineer Windows Client / Server

Art of Work Personalberatung AGCham

Seit 25 Jahren vermittelt Art of Work erfolgreich Kontakte zwischen qualifizierten, motivierten Mitarbeitern und attraktiven Arbeitgebern. Mit 7 Geschäftsstellen sind wir in der gesamten Deutschschw...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Client Relationship Professional Private Wealth for Switzerland

Partners GroupZug, CH

Partners Group has been a leading innovator of client solutions for the Private Wealth segment.The firm has been a pioneer of private markets programs with liquidity features since 2001 and has est...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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System Engineer M365 Cloud Workplace (w / m / d) 80% - 100%

Prime21 AGZug, CH

System Engineer M365 Cloud Workplace (w / m / d) 80% - 100%.Upload application merken Werde Teil des Kompetenzzentrums für Workplace + Mobility bei unserer Kundin, wo erstklassige Dienstleistungen auf ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Facility Manager / -in

Baudirektion Kanton ZürichAffoltern am Albis, CH

Der Strickhof ist das praxisnahe Kompetenzzentrum für nachhaltige Ernährungssysteme.Wir leben Innovation und stärken Vernetzungen. April 2025 suchen wir für den Bereich Facility Services am Standort...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen

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ERP Application Manager

Avalect PersonaldienstleistungenKüssnacht am Rigi, CH

Anforderungsanalysen anhand den Businessprozessen.Übernahme des Change- und Incidents Management sowie Lösungsverantwortung gegenüber den Fachabteilungen. Du übernimmst die zielgerechte Unterstützun...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen

Institutional Client Services Associate - German speaking

Interactive BrokersZug, Switzerland

Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.Escalate high-level issues to relevant stakeholders and make suggestions for process impr...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Gesponsert

ICT Junior System Engineer

ONE AgencyZug, Kanton Zug, CH

ICT Junior System Engineer Über unseren Kunden Für unseren Kunden, der Sie gerne von seinen hohen Qualitäten als Arbeitgeber überzeugen möchte, suchen wir : Ihr Aufgabenbereich Fokus auf Kundenzufri...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

EU Product Launch and Customer Success Manager

CryptonowBaar, Zug, Switzerland

Quick Apply

EU Product Launch and Customer Success Manager (60-100%) .Cryptonow Switzerland, part of the Cryptonow Group; Hybrid Role (Office Baar / Remote). Cryptonow is an international startup with office...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen

Gesponsert

Event Manager (a)

Campus Hotel HertensteinWeggis, Schweiz

Das Herzstück auf der Halbinsel des Vierwaldstätte.An traumhafter Lage, auf der privaten Halbinsel Hertenstein in Weggis liegt das Campus Hotel Hertenstein. Ein einmaliger Ort für Seminare, Kongress...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen

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Account Services Manager Switzerland – Customer Success, CTM & LD

LHHZug, Switzerland

Vor 30+ Tagen

Anstellungsart

Unbefristet

Stellenbeschreibung

Description

Position at LHH (Global)

Account Services Manager – Customer Success, CTM & LD

The Account Services Manager role is customer facing and sits within the Customer Success Sales organisation. Primarily ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality.

Reporting Relationships :

Account Services Lead

Location :

Hybrid work model

Residence in Switzerland

Languages :

Fluency in English

Fluency in German

In this role you can expect to

Account Services

Service multiple, sometimes complex, accounts concurrently

First point of contact for all operational support needs both for external and internal stakeholders

Develop credibility &maintain professional relationshipswith key internal and external clients and accountstakeholders

Develop, foster and maintain customer relationships to support account retention

Ensure all deliverables and tasks are completed (on time, on budget, accurately and with high quality) utilizing defined best practices and current LHH sales and marketing requirements

Proactively use Salesforce to maintain account records, add meetings, customer contracts and contact details

Manage and drive communications cadence with customer / internal stakeholders

Effectively partner anddirect account team members in a matrix reporting structure

Proactively support the retention of the account through process efficiencies and relationship management

Effective use of reporting and data to : Identify areas of weakness on assigned accounts and support efforts to remedyAdd value to the customerMonitor delivery qualityPartner with the account leaders to plan and prepare for client partner reviews, compiling account reporting including PPT presentation.

Account Implementation

Plan and support the implementation of multiple accounts and event management assignments

Manage contract rollout, using clear and effective communication and best practice templates

Review of contract to ensure account process deliverables (ieengagement, reporting, invoicing, and KPIs are met

Execute operational processes and create required documentation to implement contract effectively

Execute systems configuration and account setup

Point of contact for contract – responsible for account process KPIs and deliverables (ie engagement, reporting, invoicing,

Create and maintain all relevant roll out materials; HR Toolkit / LHH Implementation guide / Referral form etc.

Train / advise all stakeholders (internal & external) against the roll out requirements

Success Measures

The success of this role will be measured by various KPIs including but not restricted to :

Accurate implementation / customer roll out (to current Best Practice standards)

Customer satisfaction

Completion of QBR / APR (quarterly on annual business / partner reviews)

Accurate maintenance of account records

All About You

1-3 years experience in a client facing position within industries such as such as HR-Services, Education, Coaching & Consulting, Professional Services and related.

Experience working with mid-senior management customers and sales teams

Confident presentation in customer pitch situations

1-3 years experience in project management (certificate of advantage)

Proficient in computer / data skills including Word, Excel, PPT, Outlook, SFDC

Fluent in English & German

What we offer

Growth opportunities within a HR Solutions global leader

We prioritize learning to stay agile in an increasingly competitive business environment

We foster an open-minded environment where people spark new ideas and explore alternatives

Additional benefits including PTO, Paid Holidays, and more

Contract Type : permanent unlimited

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage : their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

LHH is an Equal Opportunity Employer.