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Audio engineer • einsiedeln
Support Engineer
SonovaStaefa, Switzerland- Gesponsert
Teamleiter System Engineering 80 - 100% (m / w)
yellowsharkFreienbach, SZ, Switzerland, CHDevOps Engineer
Prime21 AGSchwyz, CH- Gesponsert
Manufacturing Engineer
BAUMANN Federn AGErmenswil, CHClient System Engineer
Coopers Group AGHorgen, Zürich Grossraum, Schweiz- Gesponsert
Automation Electrical Engineer
PackSys Global AGRüti ZH, CHDevOps Engineer (a)
NEXUSFreienbach3rd Engineer
SeacoverKanton ZugEmbedded Software Engineer 80-100%
Novasina AGLachen, Schwyz, SwitzerlandDigital Design Engineer
Knowles CorporationRapperswil, SwitzerlandQA Engineer
qiibeeZug, Canton of Zug, Switzerland- Gesponsert
Junior System Engineer
Garaventa AGGoldau, CHHardware Engineer
SensirionStäfa, SwitzerlandDigital ASIC Design Engineer
3Brain AGFreienbach, Schwyz, SwitzerlandSenior System Engineer
PIUS ConsultingCham, Canton of Zug, SwitzerlandHardware Engineer
RandstadStäfaService Engineer
Randstad (Schweiz) AGHirzel- Gesponsert
Software Engineer (Deutschschweiz)
Arctive AGZug, Canton Zug, SwitzerlandFounding Interface Engineer
SalesteqZug, Canton of Zug, SwitzerlandÄhnliche Suchanfragen
Support Engineer
SonovaStaefa, SwitzerlandStaefa, Switzerland
Support Engineer
This position offers the opportunity to work within an agile, international team of engineers dedicated to developing sustainable software platforms and fitting applications used by healthcare professionals around the world. In this role as a 2nd level support engineer, you will support Sonova’s 1st-level teams and international healthcare professionals by providing technical guidance and ensuring effective use of our products and software.
Responsibilities :
- Provide friendly and competent technical support to 1st-level teams and healthcare professionals
- Analyze and troubleshoot technical issues reported by 1st-level support and customers
- Reproduce reported issues in the test environment in collaboration with the software verification team
- Escalate cases through the 3rd-level support process and work closely with software engineers
- Partner with IT and Production support teams to identify and resolve cross-functional issues
- Document issues, solutions, and progress in the appropriate tracking systems
- Share market and group company feedback with marketing and product management to support continuous product improvement
More about you :
What we offer :
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.