Shore Excursions Operations Senior Manager

JOB PURPOSE

The Shore Excursions Operations Senior Manager is responsible for supervising MSC product development process and operations. Among his / her tasks, the Shore Excursions Operations Senior Manager oversees strategic planning and bidding for the appointment of tour operators, operational delivery quality in the ports of call, ensuring that the rest of the team performs in the geographical areas of competence for their assigned goals. As responsible of the MSC Product development and Corporate Shore Excursions Manager teams, this role involves developing and implementing strategies, products, and onboard operations that enhance the guest experience, improve efficiency, and ensure compliance with all relevant regulations and standards.

KEY ACCOUNTABILITIES

Product Management & Development

• Supervising the procurement via periodical bids to determine the local Operators with the best cost-effectiveness and highest quality standards in coordination with Shore Excursions Product development teams.
• Monitoring the performance of Shore excursions in delivering the best customer experience.
• Cooperating with Business Analyst and Corporate Tour Managers team to determine optimal selling prices and ensure cost containment to meet budgeted revenue targets by developing a year over year analysis containing pricing, tour mix, inventory, and historical sales.
• Ensuring that the shore excursions programs are in line with company requirements and track results together with Shore excursions Customer experience Manager. Review and investigate root cause of high priority problem issues; implement processes to reduce the risk of similar issues in the future and to ensure a continuous improvement.

Operation handling

QUALIFICATIONS (skills, competencies, experience)

VISA REQUIREMENTS (if any)

Right to work in Switzerland