IT Support Specialist

Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.

For our international customer in Geneva we are looking to hire few experienced IT Support Specialists.

Key Deliverables :

In line with the organization's objectives and business needs, provide functional and technical support in the Workplace Services area

Core Responsibilities :

• Involved in Incident, Problem and Service Request Management.
• Provide physical IMAC support for multiple hardware.
• Log requestor incidents received by phone, email or other communication channel
• Provide workarounds and solutions based on Service Level Objectives.
• In the case of Problem Management, report / escalate issues to the Service Desk Coordinator / Manager.
• Propose or recommend IM&T Services modifications to the Service Desk manager / coordinator to reduce user impact.
• Participate to IM&T Service testing, deployment and stabilization.
• Maintain and stay current with evolving Information technology.
• Contribute in all aspects of Continuous improvement Communication
• Update and acknowledge tickets logged by requesters and communicate about resolution progress.
• Provide basic end-user training or instruction on workplace services.
• Ensure satisfactory customer service and prompt response times to the requesters based on service level objectives.
• Share support knowledge with peers in the same team and maintain associated documentation
• Escalate significant issues or outages to the management
• Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.

Technical skills :

Functional Skills & Competencies :

Primary Qualifications (education / experience) :

We are looking forward to your application.

For further information please contact marijana.elenova at umanova.com.