IT / OT Support Specialist Industrial Environment
Position Overview
We are looking for an IT / OT Support Specialist to join an on-site IT organization supporting a complex and critical industrial environment. The role sits at the intersection of traditional IT systems and Operational Technology (OT) working closely with global IT teams security and manufacturing stakeholders.
Key Responsibilities
- Provide Level 2 and Level 3 support for end users (incidents and service requests via phone email walk-up and self-service portal)
- Provision maintain and support end-user hardware software and peripherals
- Support and maintain network printers conference room equipment and other site devices
- Administer and support Windows 10 and Windows Server environments ()
- Support network operations including routers switches and general TCP / IP connectivity
- Coordinate with global IT Service Desk Endpoint Engineering Infrastructure and Security teams
- Escalate incidents according to established incident response procedures
- Participate in IT / OT projects and lifecycle management initiatives
- Support patching updates antivirus backup and recovery activities
- Assist with monitoring asset management and change management
- Support industrial control system (ICS) network environments and OT security initiatives
- Coordinate IT / OT support for industrial capital projects from design through commissioning
Required Qualifications
A certification or equivalent practical experienceCCNA (Cisco Certified Network Associate)Minimum 5 years of IT experience including exposure to manufacturing or industrial environmentsStrong knowledge of :Windows 10 and Windows Server ()
Networking fundamentals (TCP / IP routing switching)Experience with Mobile Device Management solutionsHands-on experience with enterprise printers and peripheralsAbility to operate in a structured regulated and safety-critical environmentPreferred Qualifications
CCNP Fortinet NSE or equivalent security certificationsExperience with Fortinet and / or Palo Alto firewallsVirtualization technologies (VMware Hyper-V)Tools such as SolarWinds and WSUSKnowledge of industrial systems (ICS / DCS : Siemens Emerson Honeywell)Previous experience in chemical pharmaceutical or continuous manufacturing environmentsProfile
Hands-on autonomous and service-oriented mindsetStrong communication skills and ability to work with global IT organizationsHigh attention to security documentation and operational excellenceComfortable working in mission-critical industrial environmentsJob Details
Location : Switzerland (industrial site)
Contract : Permanent position or long-term contract
Workload : Full-time
Languages : Professional English required (German or French is a plus)
Legal Requirements
Position based in SwitzerlandValid Swiss work permit required (CH / B / C / G or EU with eligibility)Key Skills
Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines
Employment Type : Freelance
Experience : years
Vacancy : 1