Regional IT Service Delivery Manager

Location :

Zurich Zurich Switzerland

Job ID : R0111929

Date Posted : Company Name :

HITACHI ENERGY HOLDINGS LTD

Profession (Job Category) :

IT Telecom & Internet

Job Schedule : Full time

Remote : No

Job Description : The opportunity

Were looking for a Regional Service Delivery Manager to lead IT service delivery within our Europe region serving as the critical bridge between central IT services and our Service Business Unit across multiple Service this role youll directly engage with Hub Managers LSU Managers business application owners and IT stakeholders to ensure consistent reliable IT infrastructure and applications are delivered to every location. Youll tackle the complexity of supporting distinct operational needs across diverse sites while maintaining alignment with global standardsbalancing local business requirements against enterprise IT strategy managing escalations and translating business demands into effective technology solutions.

How youll make an impact

Act as the key interface and single point of contact between central IT services and our Service Business Unit across multiple Service sites within the region

Consult directly with Hub Managers LSU Managers and business application owners on IT-related topics to understand operational needs and deliver tailored solutions

Ensure end-to-end IT service delivery across all Service sites including operational management and coordination with global IT support and third-party suppliers

Aggregate and prioritize demands from diverse business stakeholders translating requirements into actionable IT service improvements and new capabilities

Lead escalation management and coordinate resolution of issues across sites maintaining service continuity while addressing local and regional priorities

Oversee the implementation of global IT standards and processes in local environments ensuring consistent policy compliance across all locations

Develop and maintain comprehensive understanding of each sites operational requirements systems architecture and stakeholder landscape to inform regional strategy

Serve as the SPOC for global IT projects and changes ensuring smooth coordination between business units and central IT while minimizing operational disruption

Responsible for ensuring compliance with applicable external and internal regulations procedures and guidelines.

Your background

Bachelors degree in information technology business engineering or a related field

10 years of professional experience in IT operations service delivery infrastructure management or related IT leadership roles

5 years of experience managing complex multi-site or global projects with cross-functional teams and diverse stakeholders

Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions

Experience with manufacturing operations methods process and change management is an advantage.

Strong proficiency with IT service management platforms (ServiceNow) Microsoft enterprise tools (Azure DevOps Office 365) and process improvement methodologies

Experience in complex stakeholder scenarios cross-functional problem solving and advanced understanding of IT procedures and policies together with end-to-end business processes knowledge.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Required Experience :

Manager

Key Skills

Children Activity,Electrical Engineering,Financial Services,Estimation,Airlines,Asic

Employment Type : Full-Time

Experience : years

Vacancy : 1