Customer Service Representative 100%

Customer Service Representative 100% (temporary contract until December 31st, 2026)Our company is further expanding by setting up a brand-new manufacturing site located in Nidau. Due to our company’s continued growth and expansion, and in order to reinforce our Customer Service in Brügg, we are currently recruiting a professional for the temporary position asCustomer Service Representative 100%(temporary contract until December 31st, 2026)Job DescriptionHandling questions and complaints from customers, providing information on delivery times and stock situationOrder processing and follow-up in contact with our Shipping departmentAnswering and forwarding incoming emails and phone callsProviding certificates of origin and documentationInvoicing, credit notes and price controlBackorder management (inform the customers and collaborate with our production for new delivery dates)Follow-up and maintenance of goods returnsNew customer opening creation and maintenance in our ERP systemManage appropriate filing system related to auditing requests and export document controlYour profileCompleted administrative / commercial education (or similar) as well as several years' experience within a Customer Service department, preferably within an international organization.Very good English skills - both spoken and written. French and / or German skills are preferred. Every other language is a plus.Proficient computer and MS Office skills.Stress resistant, reliable and flexible personality with very good communication skills.Open minded as well as service oriented with excellent problem-solving skills.Experience in Oracle Cloud Applications or Oracle ERP is a plus.The right decision : working at STAAR SurgicalSTAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits : 40 working hours a weekModern working spacesMinimum 25 days of vacationsModern cafeteria spacesTraining and development plansFree parking spaces as well as very good connections to public transportationRegular social company events such as summer party / winterpartyIf you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application. For more information, please reach out to Yathuna Alvappillai () or visit us online at . jida39bf84a jit0207a jiy26a