Head of Crypto ATM Operations

About Us:

Värdex is dedicated to making cryptocurrencies simple and accessible for everyone. Established in 2017, the company is dedicated to simplifying access to crypto-assets through secure, compliant, and user-friendly products and solutions.

The company’s product portfolio includes Switzerland’s largest Crypto ATM network and the widely recognized Cryptonow Crypto Gift Cards that have established new benchmarks in accessibility and ease of use for crypto-asset transactions.

Värdex envisions a financial future where access to digital assets is universal, secure, and inclusive. The company is actively driving this transformation by empowering individuals to participate in the decentralized economy with confidence. Its mission is clear: to unlock the full potential of crypto-assets and embed them as a trusted, regulated, and seamless part of everyday financial life.

Role Overview:

As Head of Crypto ATM Operations, you will lead the strategic and operational management of Switzerland’s largest crypto ATM network. You will oversee all aspects of the network’s performance - from technical operations and field service management to partner relations, compliance, and expansion initiatives.

This leadership role requires a blend of technical understanding, operational excellence, and strategic foresight. You will manage a team of technical and regional operations professionals, ensuring that every ATM in the network operates at peak reliability, efficiency, and customer satisfaction.

Key Responsibilities:

• Lead the strategic development and performance of the Värdex ATM network across Switzerland.
• New ATM host partner acquisition, negotiate and manage partner contracts with host locations.
• Account management for all existing host partners across Switzerland.
• Oversee daily operations, including uptime monitoring, incident management, and network optimization.
• Manage service providers, logistics partners, and internal field service team to ensure SLA compliance.
• Coordination and prioritization of technical on-site tickets
• Support service technicians in the field hands-on for ATM setups, moves and maintenance
• Develop and enforce operational processes and data-driven performance metrics.
• Drive the rollout of new ATMs, upgrades, and technology enhancements.
• Perform server infrastructure maintenance (Linux Server) incl. regular system updates and security patches
• Provide regular reports and strategic recommendations to senior management.

Qualifications:

• Proven experience in an operations management role
• Excellent leadership, communication, and organizational skills.
• Self-motivated, solution-oriented, and capable of thriving in a fast-paced, dynamic environment
• Precise and detail-oriented working style
• Resilient, reliable, and responsible
• Educational background in a technical field
• Solid understanding of IT infrastructure, networking, and system monitoring
• Basic server administration know-how (Linux Server)
• Fluency in German and English; French is an asset.
• Knowledge of Bitcoin, blockchain, or cryptocurrency is an advantage

What We Offer:

• A crucial role in a rapidly growing company with opportunities to contribute to its ATM network strategy.
• The opportunity to work with innovative products in the exciting field of crypto and financial services.
• A collaborative and dynamic work environment.
• Opportunities for professional growth and development.

If you are passionate about operational management, technical operations, and business development and are excited to shape the future of our Crypto ATM network, we would love to hear from you!

Join us on our journey to reshape the future of financial services in Switzerland!