Digital Experience Learning Designer

The role isrequiredtodesign end to enddigital and instructor led training (ILT)to CX staff and leaders, onshore and offshore, throughblended learning.

DigitalInstructionalDesign(80%)

• Design custom interactive and engaging online and blended learning solutions including short animations for a variety of topics that meet Manulife design quality and brand standards

• Apply instructional design theories and best practice, keeping up to date with L&D trends and develop innovative ideas for online resources

• Designthe evaluation of all learning solutions to ensure they drive business performance and deliver return on investment

• Responsible forthedigitaldesign elementsof projects, creating an amazing employee learning experience throughout

• Creating gold standarddigitaldeliverables that always represent the employee’s best interests, and exceed the company expectations, whetheryou’recreating e-learning, digital resources or short animations

• Continually develop and createnew ideasand solutions fordigitallearning content and learning channels

• Support with the design of learning campaigns,communicationsand collateral

• Responsible for thedigitaldesign of all learning content to the requiredManulifestandards

• Work at the required pace to design world class learning experiences

• Provide support to theDigitalExperienceConsultantwhenrequiredon storyboarding

• Utilize a variety ofdigitalauthoring and design software to develop e-learning modules

Learning Partnering(20%)

• Develop,analyzeand challenge learning aims andobjectives, working with Subject Matter Experts (SMES) to designdigitalsolutions that align with these

• Engage with internal stakeholders and Learning Business Partners to executedigital learningprojects

Job Requirement(Knowledge, Skills & Competencies):

• Extensive experience as a Digital Learning Designer with a sound understanding of learning theories and their application in Learning Design

• Instructional design experience and proventrack recordof creating both online and blended Learning solutions for corporate employees

• Exceptional writing / storyboarding skills and outstanding attention to detail

• Strong technical understanding of delivering digital learning

• Broad experience and accomplishment in using a range of content authoring tools such as Articulate Storyline/Rise,Adobe creative suite, and Microsoft products. Also, be familiar with SCORM / HTML5 publishing to LMS systems

• Design capability and experience including videography, graphicdesignand web design

• A willingness to learn, explore and constantly bringnew ideasto the table

• Financial services experience is an asset

• Experience working with reinforcement tools such asAxonifyis also an asset

• Strong communicationskills – interacting confidently and building relationships across all areas of the organization

• Ability to work under pressure, prioritize workload and adapt to changing circumstances

• Energy to work as a self-starter, and the ability to work collaboratively within a multi-sited team

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid