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Consultant Legal Feedback Services (70%, all genders)

Swiss International Air Lines AGBasel

Vor einem Tag

Stellenbeschreibung

Your responsibilities include managing complaints and inquiries within the legal domain for Lufthansa, as well as overseeing routine administrative duties like approvals and quality monitoring. Additionally, you may be assigned ad-hoc tasks as needed.

Handling requests sent by various legal authorities to Lufthansa (eg National Enforcement Body, Alternative Dispute Resolution etc ...) as well as these sent by Consumer Protection Organizations in a timely manner
Answering requests of lawyers representing Lufthansa
Investigating legal and paralegal claims according to guidelines
Exchanging and coordinating with other departments and authorities
General administrative tasks related to the department activities
Database maintenance

Contact

Yannick Gramfort

Human Resources

Swiss International Air Lines AG

E-mail address for inquiries

Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, 25 days of annual vacation, Modern offices, Flight benefits, Crew credit cards, Employee and networking events, Remote working (e.g. from home), Diversity programmes, Paid maternity and paternity leave

Completed apprenticeship or University Degree

Previous experience in Complaint Management would be an asset

Experience in the airline industry would be advantageous

Structured and precise working style

Ability to work independently whilst adhering to internal and external deadlines and guidelines

Good knowledge of Microsoft Office 365

German and English, fluent in written and spoken

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.