Production Support developer

Description

This role is part of the Production Support Department and is responsible for all live platforms, to ensure they running smoothly and without issues.

This is a great opportunity to kick-start your career and gain commercial experience in programming and grow to seasoned and skilled developer. FNZ offers various paths that you can take from here.

Team Responsibilities

Application Support – ensure that the application is maintained and working efficiently and against agreed service levels

Issue Management – analyse, investigate, and allocate for resolution and closure for all issues

Change Management – support guidance for testing and release process for production fixes

Project Handover – facilitate the transition between project support and production support for all change

Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations

Specific Role Responsibilities

Investigation of errors in live high-end platforms.

Researching and fixing defects based on description.

Developing code, scripts, schemas required to solve complex technical issues.

Investigating problems on databases, web and application servers.

Dealing with performance issues.

Communication with Production Support Analysts and Testers.

Automation of manual processes within Production support (CSI).

Working in a group of highly skilled support developers to resolve production issues.

Performance Assessment

KPI reporting – issue management performance against KPIs

Availability – uptime during core and non-core hours

Performance – performance metrics during core and non-core hours

Reliability – test results and performance during real failure events

Experience required

Bachelor’s degree in software engineering, or equivalent

Good understanding of OOP and ability to debug code and understand log entries

Experience with C / C++ and Java programming

Experience in Relational Databases - MS SQL Database or Oracle is preferred.

2 or more years production support experience - in bank or financial vendors across multiple technologies / platform is a plus.

Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and Clients

Willingness to learn new things is important as there is a lot to learn and master.

Logical thinking, positive “can-do” attitude and reverse engineering skills

Excellent English skills, written and verbal

Willingness to travel on Clients Premises for additional troubleshooting

Basic Knowledge on Core Banking processes and tools is key.

Desired Skills (but not a must have) :

Knowledge of ITIL.

Basics in JavaScript and HTML.

MS technologies experience like Visual Studio and Resharper.

Fluent proficiency in French (written and spoken) is a plus

Experience with System administration in Linux / Unix