General Business Operator (Integrator), Zürich (4 daysweek on-site, 80–100)

Job description

Location : Zürich (4 days / week on-site 80100%)

Seniority : 10 years in agencies / consulting

Reports to : Founder (Visionary)

About the Role

Were looking for a seasoned operator who keeps the business running day-to-day so the Founder (i.e. Luke) can focus on Sales Strategy Team & Client Development.

This isnt a static role. The beauty of it is that it constantly evolves with the needs of the business. Youll switch between operations finance people clients and internal quality whatever keeps the engine running smoothly. If you enjoy variety ownership and solving problems before they hit Lukes desk youll love this. The list of responsibilities below is simply whats burning right now not the full picture.

About what. AG

We are a digital consultancy based in Zurich with a global team of 50 specialists and our clients range from innovative startups to large global brands.

We build modern websites digital products and help our clients grow with smart creative strategies.

We deliver first-class quality with passion and commitment always putting our clients at the center while adapting with creativity and resilience. With boldness and confidence we lead embrace challenges and shape progress together.

Job requirements

Your Responsibilities

People & Team Support

Handle day-to-day people requests (special cases perks questions)

Support recruitment and resourcing decisions

Run selected 1 : 1s with team members

Lead project debriefs to capture learnings (positive negative)

Client & Project Operations

Deal with small client issues before they escalate

Step in on client emergencies and coordinate a fast solution

Review offers and proposals for quality before they go out

Prepare offers based on structure input from Founder

Provide input on projects and special cases

Work closely with :

Head of Delivery deadlines margins scope clarity

Head of Client Relations client health satisfaction

Technical Advisors quality and innovation of our services

Operations & Admin Backbone

Prepare and coordinate audits and non-standard queries (e.g. tax social security etc.)

Manage cashflow chase payments ensure financial hygiene

Approve smaller payments and internal expenses

Review the Founders calendar align priorities protect focus

Process & Quality Improvements

Spot operational gaps and fix them without drama

Improve internal processes across finance delivery onboarding and daily workflows

Ensure the business runs predictably consistently and with high quality

Youre a Fit If You Are

A sharp problem-solver with strong business judgement

A natural operator who is comfortable owning operational decisions

Experienced in digital agencies / consulting (10 years senior level)

Calm under pressure structured reliable

Skilled at managing many small moving parts without losing focus

Strong communicator who can challenge support and prioritise

Digitally savvy and data-driven mindset

Strong understanding of the digital domain (i.e. web development digital marketing)

A proactive attitude attention to detail and a drive to grow professionally

Experienced in Swiss business environment incl. regulations and obligations of a Swiss AG

Mother tongue DE fluent in CH-DE and EN

Why This Role Exists

The Founder currently leads too many areas :

Marketing

Finance

Growth strategies

Sales & onboarding

People development

Operations & processes

Project involvement

and more.

The goal : free Luke to focus only on Strategy & Growth .

You take over the daily engine room.

What You Get

Work closely with the Founder as the operational right hand

Ownership responsibility and autonomy

A fast-moving environment with high growth ambitions

A key role shaping a growing consultancy

Perks :

Based in our beautiful office in Seefeld Zurich.

Multicultural multidisciplinary team that values learning improvement and collaboration.

25 days holiday allowance for full-time employees plus public holidays off.

Fair compensation and profit participation scheme

How to Apply :

Apply directly via our website

Send us your CV and a 13 min intro video in German (we recommend Loom or YouTube) where you explain what attracted you to this role and why we should hire you.

Applications without the intro video will not be considered.

Make sure you follow these steps as we often receive a lot of applications and being organised is critical. We are looking for a team member for the long term and will offer raises and bonuses based on performance as we grow our company and you progress. Therefore we will only consider applicants who really want the role.

All done!

Your application has been successfully submitted!

Other jobs

Key Skills

Information Systems,ESL Teaching,Landscape,JDE,AC Maintenance

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 75000 - 130000