ProServe Area Leader (DEU Central), Professional Services EMEA

The Amazon Web Services Professional Services (ProServe) team is looking for an experienced general manager, preferably from a professional services organization, to lead a direct team of sellers (ProServe Sales Managers, ProServe Account Executives, and or ProServe Cloud Architects), and partnering with Area delivery teams to achieve Area goals. As a direct report to the DEU Central Geo Leader, the ProServe Area Leader (PAL) is responsible for ensuring DEU Central (Germany, Switzerland, Austria, Greece and CEE Countries) are equipped to support ProServe’s ability to engage new and existing customers through a variety of transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations. As the single threaded ProServe leader for DEU Central PALs are the “face of ProServe” and required to interlock with Amazon Global Sales (AGS) Leaders to ensure ProServe and AGS teams are working together as #OneAWSTeam to deliver bar raising customer business outcomes. PALs operate within the ProServe Geo leadership team, and are responsible for representing their Area, escalating blockers to performance, and ensuring teams are enabled to deliver results.

PALs routinely engage with C-level executives within our customers to provide executive leadership, relationship management, and pre-sales support. Ultimately, they are responsible for ensuring Area teams (Sales, Delivery, Partner) work closely to drive business performance that meets and exceeds customer expectations. Acting as a path of escalation, internally and for customers, PALs are expected to be knowledgeable of our sales mechanisms, have knowledge of ProServe products and services, and be skilled at navigating executive relationships and enterprises to deliver outcomes for customers.

Your experience gained within professional services will ideally be supported by broad technology sector knowledge, which will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in driving sales teams, and the ability to apply sales methodologies optimizing CRM systems coupled with strong analytical, problem-solving, and project management abilities. You will be measured on the DEU Central performance against key metrics including but not limited to Revenue, Billable Bookings, operating margin, team engagement, and customer satisfaction.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Key job responsibilities

As an experienced Professional Services Leader / General Manager, you will be responsible for :

• Leading and developing a high-performing team of Account Executives and Cloud Architects
• Delivering against key metrics including but not limited to Revenue, Billable Bookings, operating margin, team engagement, and customer satisfaction
• Developing and supporting execution of sales strategies (including demand generation, strategic sales, GTM prioritisation) and Area operating strategies to meet team targets and drive revenue growth
• Managing customer relationships, ensuring high satisfaction and identifying new opportunities
• Leveraging deep AWS knowledge to guide sellers in proposing optimal solutions
• Monitoring and analyzing key performance indicators, ensuring accurate reporting and forecasting to optimize operational processes and manage risk

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

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