Associate Full-stack Software Engineer

Position Responsibilities :

• Design, develop, and implement user interfaces and back-end services that support AI chatbot functionality.
• Collaborate with cross-functional teams, including developers, designers, product managers, and AI / NLP specialists, to ensure successful chatbot implementation
• Leverage natural language processing (NLP) libraries and services to improve chatbot understanding and generate contextual responses
• Implement conversation flows, logic, and state management for chatbot interactions
• Optimize chatbot performance, scalability, and cross-browser compatibility
• Develop, maintain, and optimize Power BI dashboards that provide insights into chatbot performance, user interactions, and operational metrics.
• Stay up to date with the latest front-end and back-end technologies, AI / NLP advancements, and industry best practices.
• Participate in code reviews and provide constructive feedback to improve code quality and team collaboration.
• Troubleshoot and debug issues related to chatbot integration across application components.

Required Qualifications :

Preferred Qualifications :

When you join our team :

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid