Customer Engagement Sales Specialist

Meet Our Team :

Join Pega's growth acceleration team, where innovation meets impact. As a sales specialist, you'll be at the forefront of transforming how enterprises think about customer engagement, armed with breakthrough AI technologies that are reshaping entire industries. You'll report directly into our dynamic sales organization while collaborating closely with product specialists who are pioneering the future of 1 : 1 Customer Engagement.

Picture Yourself at Pega :

Imagine wielding the power of Pega GenAI Blueprint – our revolutionary AI-powered collaboration tool designed to transform how organisations visualise and implement customer engagement strategies. As the recognized industry leader in Real-Time Interaction Management according to analysts such as Forrester, we challenge companies to rethink the way they manage 1 : 1 customer engagement and leverage AI (statistical & generative) to optimize customer value. With uncapped earning potential, you'll partner with the world's most innovative organizations as they reimagine their customer experiences using our enterprise AI decisioning and workflow automation platform.

What You'll Do at Pega :

Drive AI-powered transformation : Customer Engagement Blueprint serves as a collaborative tool where you can work with prospects to map their specific customer engagement challenges and demonstrate how Pega Customer Decision Hub (CDH) addresses them. Guide users through a comprehensive journey including defining context, setup, personas, brand voice, experiences, journeys, and data requirements to create personalized customer interactions at scale.

Orchestrate customer journey excellence : Leverage our unified AI and workflow automation platform to show prospects how to deliver seamless, personalized experiences across all touchpoints with intelligent recommendations and next-best actions

Champion challenger selling : Provide game-changing insights that teach customers entirely new ways to compete in their markets, using Pega's AI-powered decisioning as a strategic partner for customer-centric transformation

Accelerate deal cycles : Master Pega's comprehensive value propositions across customer journey orchestration, personalization, and unified CX to map breakthrough solutions to complex client challenges to consistently exceed booking targets

Collaborate for success : Work strategically with partners and internal teams to deliver end-to-end solutions that connect sales, service, and marketing into a unified customer experience platform

Who You Are :

Executive presence : You command attention in C-suite conversations with Chief Marketing Officers, Chief Revenue Officers, and digital transformation leaders who are reshaping their industries

Strategic communicator : Your exceptional communication skills bridge the gap between senior business executives and IT leaders, translating complex AI capabilities into compelling business outcomes

Innovation catalyst : You thrive in high-growth, entrepreneurial environments where breakthrough technologies create new market categories and redefine what's possible

Tech-savvy visionary : You rapidly grasp cutting-edge concepts like generative AI, workflow automation, and real-time decisioning, then creatively apply them to solve unprecedented business challenges

Results orchestrator : You naturally influence across all organizational levels, building consensus and driving outcomes that transform how enterprises operate

What You've Accomplished :

• Educational foundation : Bachelor's degree or equivalent real-world expertise that demonstrates your ability to navigate complex enterprise environments
• Enterprise sales mastery : 8-10+ years successfully selling transformational enterprise software solutions to major organizations, or equivalent experience in high-level marketing services, consultancy, or agency environments
• Executive relationship expertise : Deep experience engaging with Chief Marketing Officers, Chief Revenue Officers, Chief Data & Analytics Officer and other C-level executives around next-best-action strategies, predictive analytics, and real-time customer engagement platforms
• Digital transformation insight : Comprehensive understanding of the evolving digital marketing landscape, including AI-powered personalization, omnichannel orchestration, and autonomous customer engagement

Pega Offers You :

Market-leading innovation : Access to Gartner and Forrester-acclaimed technology leadership across AI decisioning, workflow automation, and customer engagement – including breakthrough capabilities like Pega GenAI Blueprint

Elite team collaboration : Join and learn from the world's most successful enterprise AI and automation specialists who are defining the future of customer engagement

Continuous growth : Cutting-edge learning and development opportunities that keep you at the forefront of AI, automation, and digital transformation

Dynamic culture : An innovative, inclusive, agile, and energizing work environment where breakthrough thinking is celebrated and rewarded

Exceptional rewards : Competitive global benefits including performance-based compensation, significant bonus incentives, and employee equity participation in our continued success

Ready to transform how the world's leading enterprises engage with their customers? Join us in revolutionizing business through AI-powered innovation.

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