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Room Booking Coordinator

Room Booking Coordinator

SkySysBasel
Vor 30+ Tagen
Stellenbeschreibung

Job Title : Room Booking Coordinator - Level 2

Summary :  We are seeking a highly organized and customer service-oriented Room Booking Coordinator. The ideal candidate will have a corporate and administrative background, be proficient with Microsoft Office Suite, and have experience with ServiceNow and SharePoint.

Key Responsibilities :

  • Meeting and Event Support :  Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team.
  • Room Booking :  Search for available meeting rooms across all locations and manage rebooking as required.

o Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate

  • Client Interaction :  Maintain a high level of professionalism when interacting with internal and external clients.
  • Data Management :  Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes in relation to scheduling support.
  • Conflict Resolution :  Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management.
  • Project Support :  Provide support for projects related to scheduling and room booking, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings.
  • Preferred Skills :

  • Attention to detail and high level of organizational skills
  • Knowledge of vendor systems, tools, and processes
  • Ability to review and respond to Audio Visual Requests and assign them to appropriate technical support personnel
  • Proactive in reviewing, monitoring, and updating the AV Request Calendar and escalating any conflicts or issues
  • Collaborative mindset to work with clients, internal teams, and internal vendors to ensure meeting life cycle