Job Title : Room Booking Coordinator - Level 2
Summary : We are seeking a highly organized and customer service-oriented Room Booking Coordinator. The ideal candidate will have a corporate and administrative background, be proficient with Microsoft Office Suite, and have experience with ServiceNow and SharePoint.
Key Responsibilities :
- Meeting and Event Support : Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team.
- Room Booking : Search for available meeting rooms across all locations and manage rebooking as required.
o Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate
Client Interaction : Maintain a high level of professionalism when interacting with internal and external clients.Data Management : Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes in relation to scheduling support.Conflict Resolution : Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management.Project Support : Provide support for projects related to scheduling and room booking, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings.Preferred Skills :
Attention to detail and high level of organizational skillsKnowledge of vendor systems, tools, and processesAbility to review and respond to Audio Visual Requests and assign them to appropriate technical support personnelProactive in reviewing, monitoring, and updating the AV Request Calendar and escalating any conflicts or issuesCollaborative mindset to work with clients, internal teams, and internal vendors to ensure meeting life cycle