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Helpdesk & M365 Specialist

Helpdesk & M365 Specialist

RSM Switzerland AGZürich, CH
Vor 30+ Tagen
Stellenbeschreibung

Your   responsibilities :

  • Customize and configure Microsoft 365 applications to meet organizational needs.
  • Ensure the seamless integration and functionality of M365 services.
  • Stay updated on M365 updates and implement changes as necessary.
  • Provide initial support and troubleshooting for IT-related issues for Zurich-based employees.
  • Assist users with basic technical problems, escalating more complex issues to higher-level support teams when necessary.
  • Develop and maintain a comprehensive knowledge base for common technical inquiries.
  • Oversee the management and inventory of all IT assets, including laptops, Wi-Fi equipment, and other peripherals.
  • Maintain accurate records of asset distribution, upgrades, and decommissioning.
  • Implement and enforce IT security policies to safeguard organizational data and systems.

Your profile :

  • Proven experience as an IT Administrator or similar role.
  • In-depth knowledge of Microsoft 365 administration and customization.
  • Strong troubleshooting and problem-solving skills.
  • A fluent German speaker with business proficiency in English (min. B2-level)
  • Familiarity with IT asset management practices.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and prioritize tasks effectively.
  • Relevant certifications (e.g., Microsoft Certified : Modern Desktop Administrator Associate) are a plus.
  • Willingness to travel, about 20%

    • Why RSM?

    You will join our enthusiastic, multicultural, and passionate team, focused on serving a wide range of international and local clients.

    You will contribute to the overall future development and success of the audit team as well as the firm as a whole.

    You will manage and contribute to delivering complex audit engagements across various industries, with a focus on the cryptocurrency and blockchain sectors.

    You will participate in a variety of RSM training programmes and collaborate closely with our other offices; and

    You will discover a culture that nurtures individuality and celebrates fresh thinking whilst enjoying access to a global team that spans more than 123 countries.

    We offer a work environment, dominated by a strong team spirit that will allow you to develop both professionally and personally.

    Workplace : Zürich

    Start date :  as soon as possible

    Interested?

    We look forward to receiving your full application including CV, references, and motivation letter!

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