The Private Donor Assistant plays a key role in supporting FSD's fundraising efforts by maintaining communication with donors and ensuring the smooth operation of donor relations, donation processing, and logistics. Key responsibilities include managing donor communications (via mail, phone, and email), updating the CRM with donor information, overseeing the donation fulfilment process, and supporting street campaign logistics. The assistant works closely with the fundraising team and reports directly to the Fundraising Manager. This role is based at FSD’s HQ in Geneva, Switzerland, and requires physical presence due to the handling of sensitive donor data and administrative tasks. The position does not permit home office work. ROLES AND RESPONSIBILITIES The role and responsibilities of the Private Donors Assistant : Private Donors Relation Responds to phone calls, mail, and emails from donors, as well as all other requests (issuing donation certificates, sending payment slips, etc.). Identifies gaps in standard communications and drafts any specific communications to donors and the public when requests are related to fundraising. Centralises operations related to the CRM and updates it (e.G. change of address, merger, duplicate, donation certificates, deletion, donor profiles, etc.). Ensures timely delivery of thank you e-mails, letters, and cards. Tracks and reports on activity and performance statistics. Leverages all opportunities to strengthen donors’ support and loyalty. Management and Administration Follow-up of Donations & CRM (Fulfilment) Validates daily transactions : reconciliation and identification of donations received by mail, from the Manila accounts team, and / or from various campaigns / sources (e.G. : coding of donations, assisting in tracking anonymous / semi-anonymous donations where possible). Updates and enriches the database (e.G. : Donor’s details, marketing processing). Manually uploads donations in CRM when not automated. Checks the quality of LSV-DD received from agencies and other partners. Scans LSV-DD. Manages banks dispatch process and follows up with banks. Updates donor status in the CRM. Checks the quality of digital data received from agencies and ensures timely upload to the CRM. Ensures One-off Donors are reported into the CRM in accordance with fundraising processes. Checks, amends, and updates campaigns codes and language preferences in both reports and CRM. Archives donation forms. Logistics Consolidates fundraising team material requests and organises orders in a cost-effective manner. Tracks inventory materials. Monitors expenses related to the allocated budget. Develops communications and collaterals for agencies, to be approved by the Fundraising Manager. Manages data extracts as per internal requests, including e-news monthly data extract. Manages Fundraising mail dispatch. Other Participates in Fundraising and / or Communication meetings. Reports any required KPIs related to his / her activity in the requested format within the designated time frame. Adheres to working hours in line with the switchboard schedule : Monday to Friday from 9am to 1pm and from 2pm to 5pm. The rest of the working hours are allocated to meetings and management of specific files. These hours may vary depending on business needs. Provide support with Daily management of street activities operations. Implementation of Sextant development. Execution of acquisition and retention campaigns as requested by the Fundraising Manager / Head of Fundraising. Development of donor communications sent from RaiseNow and overseeing implementation from RaiseNow. Various other communications and fundraising activities as required by management. MANDATORY COMPETENCIES A minimum of 1 year of experience in administrative or client relations roles. Proficiency in using CRM. Fluency in French and German, with working proficiency in English; fluency in Italian is an advantage. Copywriting skills in French and German. Proactive, with strong organizational skills. Must have a valid work permit for Switzerland. GENERAL Work within the framework of FSD's core values, promoting its ethos and mission statement; especially impartialityand non-political alignment. Work towards achieving FSD organisation and programme level objectives. Stay informed of FSD global activities. Ensure familiarity with and adhere to all FSD policies, procedures, and security plan. Participate in meetings, networks, and seminars as requested by the Fundraising Manager. Participate in FSD training activities as requested by the Fundraising Manager. Undertake the role in a manner appropriate to respective cultural contexts and within all local legal frameworks. Undertake any other duties appropriate to the post as may be required. Application instructions Please send your CV and a letter of motivation to the following email address : with the subject “Private Donors Assistant, Geneva ”. Please be sure to indicate you saw this position on Globaljobs.Org #J-18808-Ljbffr