Director, Program Management Office

Director Program Management Office

The Director Program Management Office leads the operational strategic and delivery disciplines that enable Technology to execute with clarity predictability and business impact. This role sits at the intersection of strategy portfolio leadership and organizational effectivenessensuring the right initiatives are prioritized resourced governed and delivered to supportCIOobjectives.

You willbe part of theglobalStrategy & OperationsPMOleadership team driving operational rigor financial discipline portfolio governance and program execution across a complex matrixed organization. This role creates structure where ambiguity exists acceleratesdecision-makingacross senior stakeholders and ensures strategic programs deliver measurable business value.

Partnering closely with CIO leadership and functional leaders this role is accountable for elevating delivery practices improving operational maturity and enabling Technology to meet its strategic financial and execution commitments. By connecting people processes and information this leader ensures the organizationoperateswith transparency alignment and performance.

The ideal candidatehas the ability tolead the breadth of operationsthe CIOorganizationandbrings deepexpertisein portfolio management program delivery operational excellence and organizational leadershipcombined with the ability tooperatestrategically whileremaininghands-onwith the details that ensure execution success.

About the Role

As aDirector Program Management Office your key responsibilities will include:

Portfolio Program & Delivery Leadership

• Leadingthe delivery of global regional and functional programs ensuring business and technical outcomes are achieved on time on budget and at high quality.

• Establishing championing and continuously improvingPMO best practices delivery frameworks methodologies and governance processes.

• PromotingPMOservices to the wider organization and engaging business partners in new initiatives.

• Overseeinga portfolio of enterprise initiatives ensuring visibility health assessments risk management and alignment to strategic priorities.

• Drivingthe creation and maintenance of an enterprise portfolio viewincluding demand resource needs dependencies risks and benefits realization.

• Resolvingconflicts across competing prioritiesacross portfoliosandfacilitatetimelyexecutive decisionmaking.

Operational & Financial Management

• Managingorganizational budgets forecasts and financial governance to ensure accuracy transparency and alignment with strategic plans.

• Ensuringprogram benefits areidentified quantifiedmonitored and reported throughorganizational financial processes.

Governance Reporting & Organizational Visibility

• Establishingreporting standards and ensure clear visibility into portfolio project status and health.

• Definingandmaintainingreporting standards thatprovidetimelyinsight into program health performance risks and resource needs.

• Deliveringexecutive readycommunication narrative framing and structured analysis tofacilitatestrategic alignment and informed choices.

• Drivingcustomer satisfaction through the ontime onbudget delivery of committed business and technical deliverables.

Change Leadership & CrossFunctional Influence

• Drivingorganizational change required to adopt new processes delivery models and operating disciplines.

• Buildingandmaintainingrelationships with senior leaders.

• Ensuringteams are equipped with the communication tools and processes needed tooperatewith clarity and confidence.

• Championingcontinuous improvement and the adoption of industryleading practices.

People Leadership & Team Development

• Leading developing and inspiringahigh performingglobal PMO team.

• Sourcinganddevelopingtalent ensuring capabilities evolve in line with organizational needs.

• Fosteringa culture of accountability engagement and excellence ensuring teamsare motivated andconsistently deliver highquality outcomes.

• Navigatingand resolvingconflict effectively creating an environment where people work respectfully and productively.

About You

You area strong fit for the role ofDirector Program Management Officeif your background includes:

Experience & Education

• Bachelors degree in business technology orequivalent experience.

• 7 years ofexperience with a strong focus on project management/delivery.

• A proventrack recorddriving change andleading largescale programs or portfolios within a complex global matrixed organization.

• Experience managing budgets financial processes and investment governance at scale.

• Prior experience working in a large geographically dispersed organization.

• Expertisein MS Office.

Leadership & Technical Skills

• Deepexpertisein PMO governance portfolio management and delivery best practices.

• Strong understanding of organizational dynamics and enterprise planning.

• Ability to influence and align senior stakeholders across diverse functional areas.

• Advanced analyticalproblem-solving andstrategic thinkingskills; able to synthesize complexity into clear action.

• Strong written and verbal communication skills capable of framing complex issues for multiple audiences.

Mindset & Behaviours

• Thrives in environments with ambiguity and rapid change creating structure and clarity where needed.

• Highly collaborative andrelationship driven with strong negotiation and facilitation skills.

• Ability to prioritize self-initiate and create momentumwithlimitedguidance or information.

• Committed to operational excellence and continuous improvement.

• High integrity sound judgment and a balanced approach to risk vs. execution.