Application Service Specialist

Would you like to work in a technological company dedicated to the development of medical solutions?

Inpeco is the world leader in the automation of clinical laboratories, where we create innovative robotic solutions to manage biological samples. Our systems reduce the possibility of human error, limit the risks of contamination and guarantee complete traceability of the sample.

Our solutions support over 2.700 clinical laboratories worldwide.

The Inpeco Group has its headquarters in Novazzano (Switzerland), a production plant in Val della Torre (Torino), a site dedicated to Innovative Projects in Pula (Sardinia), a small site in Verona and five reference locations for the foreign market in Brussels (Belgium), United States, Germany, France and Spain.

What are you waiting for? Come join the Inpeco team and innovate with us!

The Application Service Specialist is responsible for the technical support of direct clients and distributors for our Software products and also in charge of on-site activities, such as onsite support, maintenance, installations, upgrades, add-on; internal and external trainings The position also requires travelling globally to support key clients and partners.

Main responsibilities:

• Taking part in the installation, configuration, testing and routine start-up of Total Testing Process solutions and Anatomic Pathology products, focusing on Software components.
• Providing remote and onsite technical support to direct clients and partners.
• Tracing and handling customers complaints from opening to resolution.
• Delivering dedicated technical / application training to internal and external subjects.
• Supporting the Training Center in the production and update of the technical documentation.
• Providing hotline during working hours and on-call standby service during after work and night hours for Software related matters.
• ·Carrying out periodic analyses of the performance and workflow of installed systems.

Skills and experience

• Bachelor’s degree in Biomedical Engineering or similar education path. Alternatively, Diploma in ICT matters together with a strong experience as a Service Engineer will be also taken in consideration.
• Previous experience in the healthcare industry on any kind of automation as a software expert is a plus.
• Experience in log analysis and troubleshooting of Firmware / Hardware is a plus.
• Basic knowledge of Linux and MySQL.
• Strong analytical skills, able to understand problems and lead to solutions.
• Full proficiency in Italian and English. Any other language is a plus.
• The ability to think out of the box, challenge the status quo and come with concrete and pragmatic proposals.
• Good communication and interpersonal skills and able to interact with different cultures and users.
• Strong organizational skills: able to work independently, effectively handling multiple priorities and delivering in a dynamic and demanding environment.
• Availability to travel 70-80% of the time.

What we offer

• dynamic work environment where you can make a difference and grow your career
• international work location in our headquarter in Switzerland (Novazzano)
• flexible working hours
• working time account: possibility to accrue additional hours of free time in addition to holidays
• additional contribution to the pension fund
• professional and non-professional accident insurance
• company restaurant
• incentives for mobility by public transport
• agreements for bank account, credit card and personal purchases
• opportunity of professional and salary growth through various initiatives:
  
• annual performance appraisal in order to evaluate the achievement of individual objectives
• internal job posting to apply for career opportunities in Inpeco, even between different locations
• annual salary review linked to performance and professional development
• continuous training on the job, through meetings or conferences, seminars and events.