Guest Relation Agent

We are seeking an enthusiastic and resourceful Guest Relations Agent to join our team. This role requires a dedicated professional who excels at delivering exceptional guest experiences and fostering long-lasting relationships. The ideal candidate will be proactive, detail-oriented, and committed to maintaining the highest standards of guest satisfaction.Key Responsibilities-Ensure unparalleled guest satisfaction, striving to achieve the highest levels in Geneva.-Customize each guest’s experience from booking through departure and beyond.-Proactively surprise and delight guests with thoughtful gestures and exceptional service.-Continuously enhance and develop the guest experience at Hamlet.-Animate and create engaging activities for the communal area, Square.-Act as the primary liaison between guests and internal departments.-Stay informed about events, trends, and happenings in Geneva.-Maintain a deep knowledge of the best restaurants, bars, and experiences in the region.-Build and manage local and international partnerships to elevate the guest experience.-Monitor and analyse guest satisfaction metrics to identify areas for improvement.-Handle administrative tasks efficiently and accurately.Send your CV and cover letter to [email protected]. Only candidates meeting the specified requirements will be considered.

Expertise and experience-3-5 years of experience in 5-star hotels in front office, guest relations, or concierge roles.-Fluent in English and French.-Proven track record of improving guest satisfaction.-Experience coordinating across departments to deliver seamless service.-Eligible to work on-site in Geneva (must have or be able to obtain a valid visa).Key Competencies-Exceptional communication and interpersonal skills-High emotional intelligence : Able to calmly resolve challenging situations with demanding guests.-Hospitality mindset : A genuine passion for delivering exceptional service.