Junior IT Support Technician

Job Description

• Clients in 190+ countries
  
• 6,000+ engineers globally
  
• 200+ enterprise clients
  

• Assist senior technicians through hands-on on-site support activities
  
• Handle incidents and service requests with guidance or following SOP’s
  
• Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
  
• Support laptops, desktops, iPhones, iPads and other workplace devices
  
• Conduct routine meeting room and AV device check
  
• Install software when remote installation is not feasible
  
• Perform basic CMDB / asset updates during deployments and replacements
  
• Support printer-related basic issues
  
• Escalate complex issues with proper documentation
  
• Follow defined processes and SOPs consistently
  
• Demonstrate willingness to learn new tools, technologies and support models
  

Requirements

• Foundational troubleshooting and problem-solving abilities
  
• Basic understanding of endpoint hardware, peripherals and mobile devices
  
• Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools.
  
• Awareness of HAM concepts (asset tagging, CMDB updates)
  
• Good customer service and communication skills
  
• Ability to follow instructions, SOPs and security guidelines
  
• Familiarity with ITIL concepts is a plus
  
• Flexible shift readiness
  
• Fluent in English and French
  
• Driver's license preferred
  

Benefits

• Continuous learning and skills development opportunities
  
• Exposure to enterprise environments, modern IT tools, and cloud technologies
  
• A supportive culture that values people, performance, and growth
  
• Opportunities to work with global teams
  

Requirements
What You Need Foundational troubleshooting and problem-solving abilities Basic understanding of endpoint hardware, peripherals and mobile devices Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools. Awareness of HAM concepts (asset tagging, CMDB updates) Good customer service and communication skills Ability to follow instructions, SOPs and security guidelines Familiarity with ITIL concepts is a plus Flexible shift readiness Fluent in English and French Driver's license preferred