Guest Relations Officer

Your Opportunity to Excel in Luxury and you about delivering exceptional service in a world-class La Prairie, we redefine hospitality by combining cutting-edge medical care with unparalleled guest experiences. As a Guest Officer, you will heart of memorable journeys for our clientele, blending luxury, care, and in everything you do. Who We Clinique La Prairie, our mission is to inspire lasting change in our clients well-being through experiences. Guided by our vision of excellence and we offer a supportive, dynamic, and refined environment where your talent can truly shine. Guest Officer Your RoleAs a Guest Officer, your responsibilities will include : Excellence the client journey from X departure, ensuring every moment reflects the excellence of Clinique La Prairie.Responding rapidly and consistently to guest requests throughout their stay with quality-focused service.Personalizing every guest experience by a deep understanding of individual guest needs and specific requests with precision and care.Transforming every client interaction into an opportunity to deliver service recovery with elegance and turn challenges into client with all departments to ensure seamless and exceptional service.Handling guest payments efficiently and in accordance with established and Service Excellence : Identifying opportunities to enhance service standards through guest feedback analysis.Contributing to optimized Net Promoter Scores (NPS) by proposing and implementing targeted new team X sharing best practices and maintaining high standards.Adhering to and continuously improving the service blueprint to every step of the client We re Looking ForWe are seeking a professional with a unique blend of luxury service expertise and a passion for client CFC de commerce, master s degree or equivalent; a degree in hospitality management is strongly preferred.Experience : Proven experience in a luxury hospitality environment ( , Four Seasons, Ritz Carlton, Mandarin Oriental) or high-level client is essential.Familiarity with luxury quality standards ( , LQA, Forbes) is an asset.Languages : Advanced proficiency in French and English is additional languages are an Exceptional active listener, client-oriented and team abilities; a capacity to and exceed the of passion for unforgettable guest experiences and thriving in a environment.Working ConditionsSchedule : Variable shifts between 7 : 00 AM and 11 : 00 PM, hours per week.Weekend Availability : presence on weekends to ensure optimal guest Days : Two consecutive days off per Join Us?We care for our team X as we do for our clients, offering a comprehensive range of benefits : Health & Well-Being : contribution to health insurance, accident insurance, and discounts on various La Balance : 25 days, annual closure between Christmas and New YearFinancial Perks : Public transport contribution, discounted lunch menus, jubilee gifts, a referral bonus, and discounts on products and fleet offers from X .Team Spirit : in themed days, teambuilding events, and staff plus access to sports and leisure activity Development : Internal mobility opportunities and continuous growth in a dynamic, prestigious ImpactBe the face of our exceptional service, with a team X world-class La Prairie, you ll grow professionally while making a difference in the lives of our to offer a experience to our clients?Apply now and embark on a rewarding journey with us!Note to Recruitment AgenciesWe value the support and of our trusted recruitment time, however, Clinique La Prairie will be managing the recruitment process for this position your understanding and look forward to working together on future opportunities.  Additional Clarens - MontreuxContract Type : Permanent (CDI)Activity 100%Start Offer You : An enriching, dynamic environment with first-class benefits. A highly and welcoming workplace where your talents will be valued, along with a salary package aligned with your more about our please visit : recruitment team X and will keep you informed as soon as possible. However, if you do not hear from X three weeks, you may consider your unsuccessful. Please note in this case, we will not retain your file. jidc5d9675afr jit0102afr