Head of Operations

• Oversee daily operational activities with a focus on regulatory compliance and alignment with group standards.
• Manage client documentation, KYC follow-ups, and debt processes.
• Supervise data security measures and access controls.
• Prepare regulatory and tax reports and oversee related processes.
• Handle client complaints and monitor compliance-related controls.
• Manage operational incidents and ensure proper resolution.
• Maintain and test business continuity and incident-response frameworks.
• Oversee operational policies and support strategic and regulatory change projects, including new product initiatives.
• Coordinate internal and external audits and ensure timely remediation.
• Support account-opening activities when required.
• Provide regular reporting to senior management as part of the broader leadership team

• A degree in business, finance, or a related field.
• Proven experience in managing operations within the banking sector.
• Solid project management experience in banking/financial sector.
• Strong knowledge of industry regulations.
• Fluency in English and French.

Our client offers you:

• An attractive bonus structure.
• A permanent role in a respected company within the banking sector.
• Opportunities for personal and professional growth.