Coordinator Sales Support & Customer Service (m/f/d)

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.

And you can maximize your work-life balance and flexibility through our .

Job Description

The Coordinator, Sales Support & Customer is in direct contact with our existing manufacturer and retail customers and partners and is responsible for a timely handling of incoming inquiries and account management tasks.

Your responsibility :

• Process customer inquiries and complaints,
• Obtainlong-term customer relationships, with the aim to make business with CHEP easy, for existing customers and as part of the on-boarding of new customers,
• Pro-active account management (SAP, BW, myCHEP & CRM Siebel),
• Cooperation & direct support to the commercial unit,
• Administrative support to Asset management aspects (Retail, FSE),
• Audits : Lead (small accounts) & Support (National and EKA, Retail) : planning, negotiation, evaluation and settlements,
• Support root cause analysis and corrective actions for any complaints and service deficiencies (logistics execution, supply chain, communication and product quality),
• Review and optimize existing processes,
• Proactively engage potential new customers. Create offers and negotiate up to implementing the new business along the buyers journey,
• Identification of growth potential.

Our Requirements :

• Bachelor degree in economics or equivalent,
• Minimum two-years working experience in a customer service environment, with high interactions with system, including transactional and master data,
• Knowledge within manufacturer accounts and / or retail accounts is a plus,
• Experience working in matrix organization is a plus,
• High customer centricity orientation,
• Team player & flexible approach towards the day-to-day occurrence of problems,
• Intermediate analytical skills / numeracy,
• Strongwritten and oral communication skills,
• Willingness to optimize existing processes as a continuous expectation,
• MS office,
• Siebel & SAP knowledge desirable / plus,
• Languages : fluent German, English and French are a must.

What we offer :

• Flexible Hybrid Working model,
• Workation options,
• Competitive remuneration package incl. annual bonus based on company & personal performance,
• 3 days per annum to use for volunteering projects,
• Other benefits

Preferred Education

Bachelors

Preferred Level of Work Experience

1 - 3 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.