Service Fulfillment Designer – Data & IP Services (Lausanne)

Are you looking for a challenging and rewarding career in IT?

We are currently seeking a dynamic and motivated Service Fulfillment Designer (m/w7d) to join Swisscom on a temporary basis, supporting the Data & IP Services division in Lausanne.

Our client, Swisscom, is Switzerland’s leading telecommunications provider, delivering high‑performance Data and IP services to both SMEs and large enterprise customers. Through state‑of‑the‑art IP and Optical transport solutions, Swisscom enables seamless, secure, and reliable interconnection of business sites across the country.

By joining this role, your contribution will directly support customers’ access to the best network in Switzerland, making a tangible impact on service quality, reliability, and connectivity.

As a Service Fulfillment Designer, you play a central role in the end‑to‑end (E2E) service provisioning process within the solutions domain. You ensure that services are delivered accurately, reliably, and on time, making a tangible impact on customer satisfaction and service quality. You are a key contributor to customer projects, taking ownership from order intake through to service delivery. This includes order processing, inventory management, service design, equipment ordering, and close coordination with both internal and external stakeholders to guarantee professional and seamless execution.

Key Responsibilities

• Create customer lines for the mobile network
• Order and manage the hardware required for customer services
• Coordinate internal teams and external partners throughout the delivery process
• Update, adapt, and maintain network inventories

Your Profile

• Must‑Have Skills
  • Solid knowledge of FTTx access network technologies
  • Good understanding of the telecommunications sector
  • Strong team spirit; proactive, autonomous, and comfortable working in a complex environment
  • Analytical mindset with the ability to quickly understand issues and think end‑to‑end
  • Native‑level French proficiency
• Nice‑to‑Have Skills
  • English and/or German skills are a strong asset for collaboration within the team

About the Team

The team is responsible for the end‑to‑end service provisioning of Data and IP services within the solutions domain. It consists of motivated, open‑minded professionals, including colleagues with many years of experience and deep, wide‑ranging Swisscom expertise.

The team embraces a strong feedback culture built on transparency, openness, respect, and recognition, while maintaining a clear focus on high performance. Working in a Lean‑Agile environment, the team continuously improves processes to deliver maximum value to customers. Autonomy and accountability are key success factors, ensuring stable, secure services and an excellent customer experience.

Why Join Our Client, Swisscom

We are supporting our customer Swisscom by offering an exciting opportunity as a temporary employee to work at the heart of Swisscom’s Data and IP services. In this role, you will contribute to concrete, high‑impact projects for both SME and large enterprise customers, with your work directly influencing the quality, reliability, and performance of their connectivity.

You will benefit from:

• A technically challenging and meaningful role
• An experienced and supportive team
• A strong feedback culture within a Lean‑Agile environment
• Real ownership and responsibility in end‑to‑end service provisioning
• For a motivated, solution‑oriented professional, this is an excellent opportunity to deepen your telecommunications expertise, contribute to a “First Time Right” approach, and help deliver an outstanding customer experience

Our Offer

• We offer a temporary project assignment with Swisscom, based in Lausanne, starting in February and running until the end of the year, with a potential option for internalisation depending on business needs and performance.
• This role provides an excellent opportunity to gain hands‑on experience within Switzerland’s leading telecom environment, contribute to impactful projects, and potentially grow into a long‑term position.
• If you are a native or fluent French speaker with a strong passion for the telecommunications industry and solid knowledge of FTTx access network technologies, we would be very pleased to hear from you.
• Location: Lausanne
• Remote work 2–3 days per week
• Workload: 100%
• Duration: asap to 31/12/2026
• Extension possible
• Internalisation may be considered in the longer term, subject to business needs and performance

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