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Customer Relations Manager

Customer Relations Manager

MINT Digital Services AGZürich, CH
Vor 4 Tagen
Stellenbeschreibung

Your Tasks :

  • Managing customer expectations
  • Anticipating customer needs
  • Liaising with and supporting all internal teams on customer-related matters
  • Building, managing and maintaining relationships with new and existing customers
  • Coordinating internally to resolve customer queries
  • Ensuring internal and external documentation is kept up-to-date, e.g. customer on-boarding guide, reference documents, internal manuals
  • Minuting meetings
  • Coordinating new customer onboarding process
  • Scheduling customer business reviews and helping to prepare content
  • Testing, maintaining and improving business intelligence tools in conjunction with IT department.
  • Other customer-related tasks as may be required to support the business

Your Profile :

  • Fluent written and spoken English, other languages (esp. German or Spanish) are a plus
  • Working experience in music industry (music publishing, record label or licensing at DSP) is a big plus
  • Familiarity with music industry rightsflow and experience in song royalty tracking
  • Account management experience
  • Microsoft Office advanced user (Outlook, Excel, PowerPoint)
  • Meticulous attention to detail and customer-centric mindset
  • Assertive : able to give clear instructions with deadlines in an effective and respectful manner
  • Communication skills at all levels, in all registers
  • Independent thinker, willing to suggest creative solutions
  • Able to anticipate customer needs and pre-empt potential problems
  • Time management and prioritisation
  • Intentional approach

    • Your Application :

  • An exciting position in the music industry in an international company and environment
  • Play an active role in shaping the future of Mint Digital Services! Become part of our team and take on a varied range of tasks with a high level of personal responsibility and room for your ideas
  • Attractive employment conditions with above-average social benefits
  • An open, uncomplicated and collegial working atmosphere
  • Flexible working hours and the option to work from home

    • Does this appeal to you? Then we look forward to receiving your application documents with photo via our application portal.

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