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Boutique Manager
Boutique ManagerMontblanc • Geneva, GE, CH
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Boutique Manager

Boutique Manager

Montblanc • Geneva, GE, CH
Vor 30+ Tagen
Stellenbeschreibung

We Recruit :

For our Geneva Flagship we are looking for a passionate and motivated Boutique Manager with significant experience.

About the Role

As Boutique Manager, you are much more than just a store manager - you are the driver of its commercial success. Beyond ensuring daily operations and leading a team of 7 employees, your mission is to actively expand the boutique’s clientele, maximize sales opportunities, and strengthen the boutique’s presence in the Geneva luxury market. You will build and nurture a loyal clientele while developing strategies to attract new customers and increase market share.

Key Responsabilities :

Business Development & Sales Growth

  • Define and execute an ambitious business plan focused on client experience and revenue growth.
  • Identify new business opportunities through client acquisition, local partnerships, and private events.
  • Build lasting and trusting relationships with our customers, anticapting their needs and exceeding their expectations.
  • Lead clienteling strategies, ensuring proactive outreach, personalized services, and exclusive experiences.
  • Leverage CRM tools to monitor client behavior, anticipate needs, and encourage repeat purchases.
  • Actively represents the boutique at community, cultural, and luxury networking events to expand visibility.

Client Experience & Service Excellence

  • Cultivate a culture of client-centricity within the team and guarantee an exceptional service
  • Lead after-sales care and personalized follow-up to increase retention.
  • Ensure that every interaction is an opportunity to create a strong emotional connection with our Maison
  • Team Leadership & Performance

  • Inspire, train, and mentor the team to achieve sales and client development targets.
  • Motivate the team through goal setting, coaching, and performance recognition.
  • Operations & Brand Standards

  • Oversee stock management, reporting, and financial KPIs with a business-owner mindset.
  • Ensure the boutique consistently reflects the Maison’s luxury standards in image and experience.
  • Safeguard assets through strict compliance with Maison’s policies and procedures.
  • Your Profile :

  • Minimum of 5 years of successful experience in the luxury retail, with strong experience in business development and sales leadership.
  • Proven success in client acquisition and building high-value relationships.
  • Strong knowledge of the luxury market and competitive landscape.
  • Commercially minded with strong analytical skills (sales KPIs, CRM, client segmentation).
  • Excellent communication and negotiation skills with the ability to influence and persuade.
  • Fluency in French and English mandatory.
  • Your Personal Attributes

  • Entrepreneurial mindset with a proactive approach to growth.
  • Natural talent for networking, confident in high-profile and luxury environments.
  • Inspirational leader, results-driven, and strategic.
  • Elegant presence with strong cultural sensitivity.
  • Jobalert für diese Suche erstellen

    Manager Manager • Geneva, GE, CH

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