Houseman (M/F/D)

THE ROLE

Mandarin Oriental Savoy, Zurich is looking for a Houseman to join our Housekeeping!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Housekeeping Department in Zurich, the Houseman is responsible for cleaning and maintaining the guest rooms assigned to the room attendant on a daily basis. The Houseman reports to the Housekeeping Manager and Assistant Housekeeping Manager.

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YOUR TASKS

As Houseman, you will be responsible for the following tasks:

• Professional cleaning and maintenance of guest rooms, public areas, and back-of-house spaces
• Performing turndown service and handling guest requests
• Responsible use of cleaning supplies in compliance with hygiene and safety standards
• Forwarding lost and found items to the housekeeping office
• Reporting technical defects to the relevant departments
• Assisting with special tasks within the housekeeping department
• Managing and distributing laundry, guest amenities, and minibar items to floor storage rooms
• Processing and managing guest laundry, as well as issuing hotel uniforms

YOUR PROFILE

As Houseman, we expect from you:

• Strong service orientation and independent work style
• Flexibility – your position will include weekend and holiday shifts
• Excellent manners and a high level of quality awareness
• Open-mindedness, sense of responsibility, and team spirit
• Very good knowledge of English. Further foreign language skills are an advantage
• Successful applicants must have the right to work in Switzerland

YOUR BENEFITS

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.

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