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Digital Retention Manager (m / f / d)
Michael PageGeneva, CHVor 27 Tagen
StellenbeschreibungDevelop and implement customer retention strategies Monitor customer feedback and behavior to inform strategies Work closely with the marketing team to design and execute retention campaigns Report on key metrics related to customer retention and loyalty Identify opportunities to improve customer experience and reduce churn Collaborate cross-functionally to drive customer-centric initiatives Conduct in-depth analysis of customer data to inform business decisions Stay informed on industry trends and best practices in customer retention Manage a team of 3 talented people Strong understanding of customer retention strategies and tactics. Proficiency in data analysis and reporting. Excellent communication and collaboration skills. Experience in the Ecommerce area Proficiency in English and at least one other language. A stimulating work environment that fosters creativity and innovation. Opportunities for personal development A supportive and collaborative team. Generous holiday leave. Flexible working arrangements.