ICT Supporter
Descriptif
We are currently looking on behalf of one of our important clients for a 1st / 2nd Level ICT Supporter. The role is a permanent position based in Bern Canton.
Your Role :
- Carry out the following in Helpdesk / 1st Level Support :
- Receipt of fault reports and recording of problem reports
- Carrying out an initial review of the customer's request and initiating processing in accordance with guidelines
- Monitoring of pending reports
- Timely publication as well as necessary information regarding the status and progress of customer inquiries
- Formal conclusion of the enquiries including the verification of customer satisfaction
- Creation of user accounts, user drives, assignment of permissions
- Carry out the following in 2nd Level Support :
- Installing PCs, peripherals and means of communication
- Perform software updates / rollouts (client management software)
- Creation of user manuals and updating of process checklists
- Implementation and / or collaboration in IT projects
- Collaboration in the support and expansion of the telephone infrastructure
- Creation of system, installation and IT infrastructure documentation
- Carry out the following in Asset Management :
- Maintain hardware, software, and network inventories
- Management of the central / operational purchasing of IT products
- PC & Peripherals Lifecycle Management
Your Skills & Experience :
- At least 3 years of professional ICT Support experience including experience in both 1st & 2nd Level Support (more senior candidates with 10+ years of experience are also welcome to apply).
- Skilled in the application of problem-solving techniques & design of problem-solving processes.
- Any exposure to or experience in the area of System Administration is considered advantageous.
Your Profile :
- Completed ICT training / University Degree in the area of Computer Science, ideally with focus on System Engineering.
- Goal-oriented, a team-player, resilient & strong communication skills.
- Fluent English speaker & a good command of German (at least B2 level).
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