Customer Relationship Specialist – AVS Fund

Client Specialist – AVS Fund (m / f) (%) Present in French-speaking Switzerland and German-speaking Switzerland, the Center is the company serving businesses and the private economy. Employing close to 370, we offer a range of top-quality services : social insurance, professional pension plans, legal and economic advice, targeted management, and ongoing and superior services through our Romandie brand. To strengthen our team at the AVS Fund based in Paudex (VD), we are looking for someone to fulfill the following tasks : Contribute to the implementation of the Client approach of the AVS Fund : ensure the follow-up with existing clients, maintain regular contacts, and participate in cross-functional projects. Ensure service quality follow-up : produce and analyze data, prepare assessments, contribute to feedback surveys, and support ongoing actions. Coordinate exchanges by actively serving as an interface between the AVS divisions and other departments of the Center to ensure coherence and quality of actions related to Clients and the management of the AVS Fund. Your profile : Commercial employee certificate or an equivalent qualification. Solid experience in client relations in the field of Swiss social insurance. Confirmed experience in the design, management, and ongoing quality processes. Comfort with digital tools, reporting, and monitoring (Power BI, CRM). Good writing skills, strong analytical capabilities, and priority management. Approach that fosters active listening with clear and effective communication. Proactive mindset, solution-oriented, with a strong sense of responsibility. Great adaptability in a dynamic and constantly evolving environment. Availability to attend events organized in the evening (maximum 5 per year). We offer : An exceptional working environment. Facilities available to employees (company restaurant, parking, changing rooms, attractive social benefits). Flexible hours, remote work options, as well as opportunities for continuous development. All this in a motivating and varied professional environment. For further information, please contact Ms. X at 058. We look forward to receiving your application documents (CV, cover letter, work certificates, and diplomas). jidc052091aen jit0207aen jpiy26aen