IT Onsite Support Specialist

Are you looking for a challenging and rewarding career? We are currently looking for a highly motivated and qualified IT Onsite Support Specialist - 60% -80% to join our client's innovative engineering team in Basel.

In this role, you will be supporting approx. 10,000 users in a Citrix and Microsoft Windows environment. Responsibilities include IMACD activities, troubleshooting, VIP support, and contributing to process improvements and project work.

• Perform IMACD activities: Install, Move, Add, Change, and Delete hardware/software components
• Provide expert troubleshooting for Citrix and Windows-based systems
• Serve as the primary onsite support contact for end users
• Deliver dedicated support to VIP users, ensuring high service standards
• Collaborate closely with clients to maintain and improve service quality
• Participate in process optimization and contribute to project initiatives

What we are looking for -

• Completed IT apprenticeship (EFZ) or equivalent professional experience
• Solid expertise in Windows 11, Active Directory, and SCCM
• Proven experience in supporting complex workplace IT environments
• ITIL Foundation certification is a strong advantage
• Possession of a valid driver's license
• Clean criminal and financial record (documentation not older than 3 months)

Additional Information -
Start Date: Immediate
Contract Type: 7 months (option of extension)
Workload: 60% to 80% (approx. 24 hours/week)
Remote Work: Not available
Pikett Service: Required
Working Hours: Monday to Friday, 07:30-17:30 (block times apply)
Language Requirements: German (C1), Swiss German (B2), English (B2)