HR Operations Officer

Mission The HR Operations Officer is responsible for

the accurate, timely, and compliant execution of HR operational

processes across the APAC region. This includes end-to-end employee

lifecycle administration (onboarding, contractual changes,

mobility, and offboarding), ensuring the integrity and consistency

of HR data across HRIS and related systems, coordinating payroll

inputs with internal and external providers, and ensuring

compliance with local labor laws, taxes, and social security

regulations. The role acts as the primary point of contact for

employees requests on HR administrative matters, ensuring a high

level of service and responsiveness. It also supports reporting

requirements, maintains up-to-date documentation of HR processes,

procedures and local policies, and contributes to the continuous

improvement and standardization of HR operations across countries

while respecting local specificities. The HR Operations Executive

works closely with HR Business Partners, and internal stakeholders

to ensure operational alignment and data accuracy, and supports

regional and global HR initiatives. Main activities and

responsibilities Employee lifecycle administration Manage

end-to-end onboarding processes, including employment contracts,

work authorizations, documentation, system access coordination, and

probation tracking Administer employee changes (promotions,

transfers, salary changes, contract amendments, leaves of absence)

in accordance with local regulations Coordinate offboarding

processes, including resignations, terminations, final payroll

inputs, documentation, and exit administration Support

international mobility and cross-border transfers in coordination

external providers HR data management and HRIS Ensure accuracy,

completeness, and consistency of employee data across HRIS and

related systems Maintain data governance standards, access

controls, and audit trails Prepare and validate HR reports and

dashboards Support HR system enhancements, testing, and data

migrations Payroll coordination and benefits administration

Coordinate monthly payroll inputs with internal teams and external

payroll providers Validate payroll outputs for accuracy,

compliance, and alignment with HR data Administer employee benefits

and liaise with insurers, brokers and providers on enrollments,

changes, and claims Resolve payroll and benefits queries in a

timely and confidential manner Compliance and controls Ensure

compliance with local labor laws, employment regulations, tax, and

social security requirements across APAC jurisdictions Maintain

employment documentation and statutory records in line with legal

and internal requirements Support internal and external audits by

preparing documentation Monitor regulatory changes and escalate

risks or required adjustments to HR leadership Employee support Act

as the first point of contact for employees on HR administrative

and policy-related queries Provide clear guidance on HR processes,

timelines, and required documentation Ensure consistent application

of HR policies while respecting local legal constraints Maintain a

high standard of confidentiality, accuracy, and service delivery

Process standardization and continuous improvement Document HR

operational processes and local variations across countries

Contribute to the identification of process gaps, inefficiencies,

and opportunities for automation or simplification Contribute to

regional and global HR transformation initiatives Support the

rollout of new HR tools, policies, and procedures Recruitment

coordination and support Support HR Business Partners in the

execution of recruitment processes to ensure speed, accuracy, and a

positive candidate experience Contact applicants, coordinate

availability, and schedule interviews with hiring managers and

interview panels Follow up with all stakeholders to ensure timely

progression through the recruitment stages Conduct reference checks

in line with company policies and local legal requirements Prepare

employment offers and contractual documentation for review and

approval Stakeholder and vendor coordination Coordinate with HR

Business Partners, Finance, Legal, IT, and external vendors to

ensure operational alignment Manage relationships with payroll

providers, insurers, benefits administrators, and other HR service

providers Receive, review, and validate invoices from HR-related

suppliers (payroll providers, benefits brokers, recruitment

agencies, consultants, and other vendors) Track service levels,

resolve or escalate operational issues, and support contract

renewals where applicable Reporting and operational insights

Produce regular and ad hoc HR operational reports (headcount,

turnover, absences, compliance metrics) Ensure data accuracy for

management reporting and decision-making Contribute operational

insights to support workforce planning and HR strategy Required

education and experience Bachelor’s degree in Human Resources,

Business Administration, or a related field Minimum 5–7 years of

proven experience in HR operations or HR administration roles

Exposure to payroll and / or benefits administration is a strong

advantage Solid experience supporting end-to-end employee lifecycle

processes Hands-on experience working with HRIS and managing

sensitive employee data with a high level of confidentiality and

accuracy Competences and skills Highly detail-oriented and

execution-driven, with the ability to deliver accurate work at

speed in a fast-paced, multi-country environment Strong digital

proficiency, with demonstrated ease in using HR platforms, systems,

and data-driven tools; comfortable working across multiple systems

simultaneously Fast learner with the ability to quickly understand

processes, local variations, and internal controls Very strong

communication skills, with the ability to interact clearly and

professionally with employees, managers, and external partners Full

professional proficiency in English is mandatory Open to Malaysian

citizens or holders of a valid work permit in Malaysia

only