Front Line Associate - Biel, Switzerland

Location : Retail Store – Biel

Schedule : Morning and afternoon shifts, rotating Saturdays

Hours : 42.5 per week

As a Frontline Associated (FLA), you are the face of our brand and the first point of contact for customers in our retail stores. You are responsible for delivering exceptional service while carrying out the company’s core financial services — including money transfers and currency exchange — and supporting additional services made available through our retail network.

Western Union powers your pursuit.

You will operate across multiple service channels and assist customers in a professional, secure, and customer-centric environment.

Role Responsibilities

Provide high-quality customer service in accordance with Western Union standards

Perform money transfer transactions and currency exchange operations

Verify customer identity and ensure full compliance with KYC / AML regulations

Manage daily operations through internal systems and service platforms

Handle customer inquiries, concerns, and complaints with professionalism

Support the delivery of additional service channels offered at the store, including those introduced in partnership with third-party providers

Maintain accurate documentation and perform administrative tasks as needed

Ensure the store environment is clean, organized, and welcoming

Collaborate with colleagues and management to improve service quality and efficiency

Occasionally support marketing activities, such as handing out flyers, participating in local events or promotional campaigns, when requested and planned in advance

Assisting customers and DHL couriers with sending and receiving parcels via DHL; verifying customer identity; scanning parcel barcodes; entering shipment data into the DHL system; and collecting customer signatures.

Role Requirements

Previous experience in customer service or retail (financial services preferred)

Excellent communication and interpersonal skills

Strong sense of responsibility, integrity, and attention to detail

Ability to adapt to new procedures and services

Good command of English and at least one additional language (e.g., German, Spanish, Portuguese, or French)

Comfortable using computers, digital systems, and point-of-sale platforms

Availability to work in shifts, including weekends and holidays when needed

Note on Service Scope :

While the primary focus of this role remains on money transfer and currency exchange, you are also expected to support other services provided in-store, which may be added or updated based on company partnerships and business development. These additional services will always fall within a customer service context, and proper training and support will be provided.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().

Note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Estimated Job Posting End Date :

12-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.