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Vice President Customer Training Genesis Europe UKI

Intuitive SurgicalAubonne, VD, Switzerland

Vor 18 Tagen

Stellenbeschreibung

Company Description

At Intuitive, we are united behind our mission : we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary responsibilities include

The VP, Customer Training & Genesis – Europe & UKI is a key role within Intuitive, reporting to the SVP, Professional Education & Program Services - Worldwide. In this role, you will lead efforts to operationally and strategically build and scale robust education and consulting offerings that meet physicians’ and care teams’ needs as well as have accountability for the planning and execution of PEPS services in alignment with the growth demands of the company. Executing effectively will require developing a deep understanding of the business to create future offerings that evolve, develop, and drive broader training and best practice consulting strategies within the medical device field. This person will have responsibility and authority for :

Strategy

Serving as a key member of the region’s leadership team, focused on developing strategies that support core business objectives
Shaping PEPS objectives, goals, strategies and tactics as a member of the PEPS senior leadership team
Developing and implementing the strategic vision, mission, and goals for the Customer Training and Genesis groups in alignment with global PEPS colleagues
Aligning closely with Customer Training and Genesis leadership globally to standardize as well as localize approaches where appropriate
Collaborate cross departmentally to identify pilot and implement new technologies to help drive internal efficiencies and independent learning
Measuring program / solution effectiveness using multi layered data analytics and implementing adjustments / enhancements as needed
Leading complex negotiations and communications with internal and external stakeholders at the highest levels
Ensuring the identification of remit performance risks and development of contingency plans
Fostering a high-performance environment and culture of cross departmental collaboration and innovation within the organization
Attracting, developing and retaining a diverse team
Ensuring a robust internal onboarding and training program that meets quality and compliance standards
Assuring necessary programs, tools, policies and procedures are developed and integrated to support and comply with all legal, regulatory and compliance policies
Managing regional resource and budget alignment / assessment quarterly and annually

Customer Training

Developing and driving customer training strategy in alignment with company goals and business results across the region

Collaborating with General Managers and regional leaders to evolve customer training strategies and installations to best meet specific market demands

Managing regional customer training leadership to ensure training support is properly allocated to meet each region’s growing business demands on time and within budget

Overseeing the development of training programs at designated training centers and other 3rd party / customer sites to support surgeons’ and OR staff members’ skill development

Working closely with country finance and training teams on capacity planning

Overseeing the development of programs to support / enable teaching hospitals and achieve society accreditation where appropriate

Collaborating with internal teams to investigate new approaches to training including machine learning, advanced simulation and augmented / virtual reality

Hiring, developing and training members of the customer training leadership team to support the advancement of standardized, reproducible approaches to program inception / execution, surgeon host identification / development, trainer onboarding / advancement and lab implementation / management

Genesis

Developing and implementing the strategic vision, mission and goals for the Genesis group in alignment with corporate business objectives

Directing development and execution of transformational consulting solutions that reflect ISI’s value as a strategic collaborator with surgeons, OR staffs, hospitals and healthcare systems

Building a scalable consulting capability including onsite technology and operations education support that seamlessly matches internal expertise with customer needs

Deploying onsite solutions that meet local demands while maintaining global quality standards

Supporting the development of Intuitive’s onsite professional services offerings through strong collaboration with the Commercial, Marketing and Customer Service organizations

Ensuring adequate resourcing to meet commercial demands through robust capacity and utilization modeling

Benchmarking Best-in-Class medical device consulting and onsite education practices

Qualifications

Core Competencies, Skills and Experience Requirements

Minimum 20+ years managing in the areas of Learning / Best Practice Consulting

Direct medical-device experience strongly preferred

Proven ability to think and act strategically in the development and execution of professional education and hospital consulting solutions

Experience appropriately integrating technologies into learning and consulting efforts to drive increased efficiency and effectiveness

Experience leading business transformation and change management initiatives

Proven ability to influence and partner with diverse multi-functional teams across geographic boundaries

Experience directing development and execution of critical solution pilots in high stress environments

Demonstrated ability to motivate and lead teams and the managerial courage to make and stand by difficult decisions

Capable of attracting and developing exceptional talent

Expertise in adult learning principles and their application

Excellent oral and written communication skills

Excellent project management skills

Excellent collaboration and negotiation skills

Education

Minimum Bachelor’s degree or equivalent experience required

Advanced degree in Clinical / Health Sciences or Education preferred

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Day

Travel : 50% of the time