Senior Client Manager Offline

Job Description:

Innovating to ImpactDentsu is a global marketing and advertising agency network founded in Tokyo, in 1901, and now operates in over 145 countries. It specializes in creating meaningful media experiences across major global platforms, original content production and influencer programs. With our unique combination of Media, Customer Experience Management, and Creative, we push the boundaries of business transformation and sustainable growth for brands, people and society.

In this role you will be reporting to our Client Director.

Job Description

Here are some of the exciting tasks awaiting you:

• Client Leadership: Act as the main day-to-day contact for your assigned clients, managing both operational and strategic conversations with confidence and clarity.
• Strategic Planning: Translate client goals into actionable media strategies, working closely with planners, investment leads, and specialists to deliver integrated solutions.
• Project Management: Oversee the full lifecycle of client campaigns—from briefing and planning to execution, reporting, and optimization—ensuring timelines, budgets, and quality standards are met.
• Financial Oversight: Manage client budgets, fee structures, and performance-based bonuses. Ensure financial processes run smoothly, including forecasting, invoicing, and reporting.
• Problem Solving: Tackle client challenges independently, knowing when to escalate and when to take initiative. You’ll be a proactive, solutions-oriented partner.
• Collaboration & Innovation: Work cross-functionally with internal teams and across the Dentsu network to bring fresh ideas and new ways of working that drive value for clients.
• Growth & Development: Identify opportunities to grow client accounts through cross- and up-selling of services, and support the Client Director in developing annual account plans.
• Media Expertise: Advise clients on holistic media strategies, with a strong focus on offline channels (TV, OOH, Print, Radio) and a deep understanding of the Swiss media landscape.
• Client Communication: Prepare and deliver presentations, reports, and strategic recommendations with clarity and confidence. Ensure regular, proactive communication with clients.
• Team Support: Motivate and guide junior team members, fostering a collaborative and high-performing environment.

A mix of the following is the person we are looking for:

• 4+ years of experience in a client-facing or agency role, ideally with a focus on digital and offline media strategy
• Strong understanding of the Swiss media landscape, especially in OOH and TV planning, buying, and optimization
• Excellent communication and presentation skills, with the ability to explain complex ideas clearly and persuasively
• High level of independence, self-motivation, and accountability
• Strong analytical and conceptual thinking, with a data-driven mindset
• Proficiency in MS Office; experience with media tools like Wizzad+ or MediaTool is a plus
• Fluent in English (written and spoken); German is a strong advantage

Additional Information

Global Reach with Local Expertise: Join a network that spans 145 countries, with over 70,000 talented employees. Collaborate with bright minds worldwide and gain insights from diverse industries and markets.

Innovation at Our Core: For over 120 years, we have been pushing boundaries to connect brands with their audiences through cutting-edge technology, creativity, and transformative solutions.

Commitment to Impact: We focus on driving meaningful outcomes for our clients and their communities, whether through increasing revenue, influencing behavior change, or fostering positive organizational culture.

Collaborative Network: Work alongside six global brands all united in delivering highly integrated and scaled transformation solutions.

Some of the benefits we offer:

• 25 days of holidays
• 2 volunteer days for charitable activities
• Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
• 40-hour week & overtime compensation
• Flexible working hours model (flextime)
• Independent home office management
• State-of-the-art, creative office space with ergonomically equipped workstations
• Pet friendly offices
• Full access to Dentsu Academy, on-site learning sessions, online language courses
• Learning Allowance: Receive 40 additional hours per year for personal and professional development, on top of statutory educational leave
• Corporate benefits platform
• Referral bonus program
• Team events: company parties, monthly breakfasts, aperos

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Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment