ICT-Supporter

Powering transformation for a sustainable futureAt WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.WinGD is looking for aICT-Supporter (m / w / d)Location : WinterthurWorkload : 100%ICT-Supporter (m / w / d)What You’ll DoICT SupportTroubleshoot common issues (password resets, software installation, network connectivity)Support hardware inventory, software licensing, printers, and mobile devicesHandle and triage service desk tickets (Jira)Coordinate and forward tickets to external partnersReview and manage the ticket dashboardSupport Azure / M365 topics (logins, basic configuration of SharePoint, OneDrive, Teams; simple VM tasks)Support facility-related IT-InstallationsCoordinate daily activities with helpdesk colleagues in China and KoreaUser AssistanceSupport users on?desk, by phone, email and chatHelp employees in using M365 Tools and ApplicationsIntroduce the IT organization and processes to new employees during welcome meetingsDocumentation & CoordinationLog and track incidents in JiraCollaborate with global IT specialists and closely with the Swiss IT teamDocument findings and recurring issues in Confluence to improve ticket resolutionWork ConditionsHybrid work model : possibility of home office (depending on operational needs)Who You AreCompleted IT apprenticeship (EFZ or equivalent)At least 3 years of experience in IT support or service deskStrong troubleshooting skills for standard hardware / software issuesExperience with remote support toolsBasic understanding of Azure & Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams)Good knowledge of M365 applications (Outlook, Word, Excel, PowerPoint, OneDrive)Able to handle multiple requests and remain service?oriented under pressureLanguages : German (fluent), English (good written & spoken)Familiar with Jira, Confluence, and other Atlassian toolsEnjoy written and spoken communication with usersOur offer : An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industryA dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global networkAward winning and extraordinary productsMulti-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinkingDynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcomeIn-house technology training and professional development opportunities jid32ef32ba jit0208a jiy26a