Solution Specialist

Would you like to work in a technological company dedicated to the development of medical solutions?

Inpeco is the world leader in the automation of clinical laboratories, where we create innovative robotic solutions to manage biological samples. Our systems reduce the possibility of human error, limit the risks of contamination and guarantee complete traceability of the sample.

Our solutions support over 2.700 clinical laboratories worldwide.

The Inpeco Group has its headquarters in Novazzano (Switzerland), a production plant in Val della Torre (Torino), a site dedicated to Innovative Projects in Pula (Sardinia), a small site in Verona and five reference locations for the foreign market in Brussels (Belgium), United States, Germany, France and Spain.

What are you waiting for? Come join the Inpeco team and innovate with us!

The Solution Specialist within Inpeco’s Innovation and Solution Division provides expert consulting to hospitals and laboratories in the diagnostics sector. Acting as a bridge between customers, distributors, and internal teams, this role focuses on understanding customer needs, analyzing workflows, and designing tailored automation and layout solutions using Inpeco’s portfolio.

In the pre-sales phase, the specialist develops CAD/3D layouts, conducts process analyses, and presents optimized solutions to clients in collaboration with the Sales team. During tender and acquisition phases, they contribute technical expertise, ensuring accurate definition of requirements and, when needed, coordinating project teams to propose the most effective solution.

In the implementation phase, the specialist supports project execution, validating workflow integration and recommending adjustments to ensure optimal performance and customer satisfaction.

Main Responsibilities:

• Analyzing laboratory processes and organizational structures (e.g., sample flow, turnaround times, equipment workflows, processes, and infrastructure) to identify specific customer needs and issues through data collection and on-site observations.
• Collaborating with architects, facility managers, and contractors to define environmental requirements (e.g., water, power, waste management).
• Assisting customers in developing site readiness plans and providing high-quality documentation and deliverables (such as final layouts and technical specification packages).
• Designing and developing customer proposals that clearly demonstrate the value of Inpeco’s solutions, ensuring alignment with the company’s business, sales, and marketing strategies.
• Preparing and delivering presentations—both internally and to customers—highlighting solution value, key differentiators, and potential efficiency gains or cost savings.
• Supporting the team in tender processes, contributing technical and solution-related expertise, particularly for complex and automation-driven projects. Based on experience, coordinating Project teams in defining and submitting the most appropriate technical solution.
• Assisting the Project Manager (PM) in customer discussions related to transition and change management, ensuring a smooth implementation process, especially for automation or large-scale projects.
• Fostering long-term partnerships with customers, contributing to solution optimization and the strengthening of business relationships over time.

Skills and Experience

• Master’s or bachelor’s degree in biomedical sciences, Laboratory Technology, or Engineering with a focus on Chemistry, Biochemistry, Physics, or Biology. Experienced Engineering surveyors or Education in Architectural studies.
• Fluency in English, enabling active interaction with colleagues across countries and during customer facing sessions. High proficiencies in French or German are desirable.
• At least 3-5 years of experience in a similar role.
• Strong visualization and design skills, with proficient use of Autodesk design tools (e.g., AutoCAD). Familiarity with construction industry standards and best practices within healthcare environments is highly valued.
• Basic knowledge of 3D modeling (Blender) is a value added.
• Knowledge of clinical laboratory workflows and market dynamics preferred, along with experience in laboratory consulting, commercial teams, and/or project management.
• Strong analytical and critical thinking abilities, combined with solid technical expertise and a natural affinity for IT systems and tools
• Interest of workflow analysis and optimization (e.g. LEAN). High proficiencies are desirable.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal departments such as Sales, Business, Marketing, and Service.
• Excellent communication and presentation skills, with the ability to effectively address both commercial and technical inquiries.
• Team-oriented mindset, with openness to challenges and complex projects; demonstrates creativity, adaptability, and a solution-driven approach.
• Cultural awareness and sensitivity, capable of collaborating efficiently in multicultural and international team settings.
• Willingness to travel domestically and internationally.

What we offer

• dynamic work environment where you can make a difference and grow your career
• international work location in our headquarter in Switzerland (Novazzano)
• flexible working hours
• working time account: possibility to accrue additional hours of free time in addition to holidays
• additional contribution to the pension fund
• professional and non-professional accident insurance
• company restaurant
• incentives for mobility by public transport
• agreements for bank account, credit card and personal purchases
• opportunity of professional and salary growth through various initiatives:
  
• annual performance appraisal in order to evaluate the achievement of individual objectives
• internal job posting to apply for career opportunities in Inpeco, even between different locations
• annual salary review linked to performance and professional development
• continuous training on the job, through meetings or conferences, seminars and events.