Regional Head People Operations & Services (MoM)

What it's about

We are looking for an experienced profile to manage our Regional HR Europe team. The team is responsible for employee life cycle, talent acquisition, support to business leaders on performance management and employee relations, ensure compliance with labour laws and regulations, payroll and benefits administration and continues HR process improvement. This member of management role will be part of the HR Business unit, reporting to the Head of HR, with presence in Zug, London, and Luxembourg but also covering the other Europe Offices (Guernsey, Milan, Munich and Paris).

Responsibilities include leading and managing the Regional HR team in its day-to-day activities, while implementing system, tools, process and control enhancements as well as servicing of various client requests.

Key areas of the function will be :

• Leading and managing the Regional HR Europe team in its day-to-day activities
• Supervising and coaching team members, ensuring knowledge transfer across the teams
• Ensuring compliance with local labour laws and staying abreast of legislation changes
• Leading and guiding the team in optimizing HR processes and tasks related to the employee lifecycle to ensure efficiency
• Administering all HR operation processes, related systems, and documentation
• Managing external providers and budgets related to HR operations
• Managing complex HR operational concerns and acting as the escalation point prior to Head of HR
• Providing advice and instruction to employees on HR matters
• Implementing and driving process, policy, and document upgrades
• Managing complex employee relation cases and legal matters, escalating more complex issues as needed
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• Proven experience working in HR Operations or a related field for at least 8-10 years with increasing levels of responsibility, degree in HR or a related field
• Leadership skills with experience in leading and guiding a team
• Proven experience in managing projects relating to process, systems, and / or control improvements and thereby proven track of highly organized and structured work approach with strong understanding of HR processes
• Strong interpersonal skills for effectively supporting and advising employees and businesses on HR matters
• Effective communication and presentation skills while collaborating, communicating and presenting to stakeholders across different functions and all levels of seniority in an international setting,
• Experience in coaching more junior members, while providing proactive, constructive upward and downward feedback
• Proficiency in English required; proficiency in German preferred

What we offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.