The Life Science Career Network – CTC are specialised industry experts who can help companies source the best talent and provide reliable HR and consulting services,
For our client, a leading MedTech company in the Grisons area, we are looking for a
Field Service Engineer / Specialist 80 – 100 % (f / m / d)
- How you can make a difference :
- Plan, schedule and perform service visits with end user according to regional responsibility
- Carry out installations, annual preventive maintenance service, repair service and corrective actions at the end customer
- Perform electrical safety test according to EN62353
- Recording customer complaints with full information and documentation in the complaint management system
- Liaise with back office and sales department
- Provide technical training to users as required
- Perform remote troubleshooting
- Carry out stock takes and maintain car stock / inventory accurately
- Act as company ambassador when visiting customers
- Ensure that all paperwork is submitted to the end customer and supervisor on time and accurately
- Give technical support to sales / marketing teams in activities such as trade fairs, exhibitions, demonstrations, etc.
That’s what you bring along :
Completed apprenticeship in Electrical, Biomedical or Mechanical Engineering with strong affinity for technology and processes or equivalent combination of education and experience in comparable rolesTechnical expertise in electronics, electromechanics and / or biomedical engineering and related experience in field-support and technical service activities an advantageProven experience with reading and interpreting device diagnostics and / or troubleshooting mechanical ventilation devicesHigh customer focus and service skills with positive attitude and ability to communicate with all stakeholders clearly and tactfullySolid experience in building and maintaining business relationships with customers and partners as well as understanding customer needsGood computer literacy, standard operating systems and Microsoft Office applicationsExperience with complaint management systems an advantageNatural persuasiveness and good presentation skills combined with a proactive service attitudeExperience with clinical workflows and processes would be advantageousValid driving licenceSpeaks / writes / reads English and German (fluent or native speaker), other languages an advantageNational travel requirements up to 50%Interested? Contact us!