Air Export Team Leader (f / m / d)

The Nippon Express Group is one of the leading global logistics service providers, with its Japanese corporation headquartered in Tokyo. We offer a wide range of services including air and ocean freight forwarding, cargo handling, removal services, and warehouse operations. With over 76,000 professionals in 50+ countries and regions, the NX Group is renowned for its global presence.

We are seeking a proactive and detail-oriented Air Export Team Leader to join our Zürich operations. In this role, you will organize and oversee day-to-day airfreight activities in line with company requirements and standard operating procedures. You will lead the air export team, ensuring high-quality customer service and efficient handling of special cases and customer claims. Additional responsibilities include CASS and rate controlling, invoice assignment for accounting, KPI reporting, and supporting ad-hoc quotations alongside air freight pricing management. You will work closely with your team to maintain operational excellence and deliver a top-class service to both internal and external customers.

These are your key tasks :

• Organize and oversee day-to-day Air Export operations in Zürich, including workload planning, staffing, and operational requirements
• Execute operational duties while ensuring top-class customer service and handling special cases or customer claims
• Lead and motivate the air export team, delegate tasks, develop polyvalence, and support staff development through appraisals and training
• Collaborate effectively with internal stakeholders (Dispo, Sales, Air Freight Pricing) and maintain strong relationships with service providers, handling agents, and trucking companies
• Ensure compliance with company policies, HSE regulations, customs, BAZL rules, and regulations for general, special, and pharmaceutical cargo
• Manage financial and administrative responsibilities, including CASS and supplier invoice control, coding, and approval within authorized limits
• Participate in customer visits, support new business implementation, develop SOPs and work instructions, and continuously identify improvements to operations

Requirements

Benefits