Customer Service Specialist

Why Join Us The Ermenegildo Zegna Group is one of Italy's most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910' Zegna is deeply grounded in history and craftsmanship' yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change' take ownership of our actions and work to create the world we want. With over 500 points of sale and 7'000 employees worldwide' we're as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity. Your Opportunity Location : Stabio (Ticino) As Customer Service Specialist you will be part of our team to be the point of contact in a B2B environment. You have a caring attitude' understand customer centricity and the ability to translate customers needs into effective solutions. You are either an accomplished professional or at the start of your career' either way you are a good team player willing to growth in a dynamic environment. How will You contribute - Customers orders portfolio management - Orders Entry - Work with internal partner functions (Logistics / Credit / ..) to deliver solutions to customers problems - Orders portfolio fulfillment - Customer data management - Communication to customers Who you are You are a professional with strong interpersonal skills' attention to details and technicalities. You have : - Bachelor's Degree in Languages' Economics or similar - At least 1 year of experience in a similar role - Good knowledge of written and spoken Italian - Good knowledge of written and spoken English - Problem solving and focus on results - Ability to interact with business functions and customers - Excellent organizational and technical skills