Customer Service & Logistics Planning Specialist 100% H / F

Introduction

For a major pharmaceutical company in the Neuchâtel area, we are looking for a 12-month temporary contract for an

Account Specialist, Logistics & Planning 100% - H / F

Italian / Spanish / French a plus

Description de la mission

• Coordinate and manage patient treatment schedules with treatment and manufacturing sites.
• Act as the main scheduling contact for assigned treatment centers, ensuring an exceptional end-to-end experience.
• Maintain accurate patient scheduling data and manage transactional information in BMS systems.
• Troubleshoot scheduling issues, implement solutions, and execute exception processes like product returns or replacements.
• Provide real-time portal support and train treatment sites on scheduling processes.
• Document customer feedback and maintain account data.
• Participate in team meetings, escalate issues, and offer insights into account health.
• Provide on-call support as needed and contribute to assigned projects or working groups.

Profil attendu

Details :