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Customer Service & Logistics Planning Specialist 100% H / F

InterimanNeuchâtel

Vor 30+ Tagen

Stellenbeschreibung

Introduction

For a major pharmaceutical company in the Neuchâtel area, we are looking for a 12-month temporary contract for an

Account Specialist, Logistics & Planning 100% - H / F

Italian / Spanish / French a plus

Description de la mission

Coordinate and manage patient treatment schedules with treatment and manufacturing sites.
Act as the main scheduling contact for assigned treatment centers, ensuring an exceptional end-to-end experience.
Maintain accurate patient scheduling data and manage transactional information in BMS systems.
Troubleshoot scheduling issues, implement solutions, and execute exception processes like product returns or replacements.
Provide real-time portal support and train treatment sites on scheduling processes.
Document customer feedback and maintain account data.
Participate in team meetings, escalate issues, and offer insights into account health.
Provide on-call support as needed and contribute to assigned projects or working groups.

Profil attendu

Bachelor's degree or equivalent (minimum 3 years of relevant experience).

Preferred background in customer service, logistics, supply chain, or related fields.

Strong organizational, communication, and interpersonal skills.

Exceptional customer service orientation with the ability to handle challenging situations.

Adaptable, self-motivated, and team-oriented with a global mindset.

Italian, C1 / Spanish B2, C1 / French a plus

Details :

Work Location : Office-based in Boudry, Switzerland (minimum 50% on-site attendance).

Work Hours : Rotating shifts (7 : 30 AM–4 : 30 PM or 9 : 00 AM–6 : 00 PM).

On-Call : Weekend / holiday support as assigned; occasional overtime.

Travel : Up to 10%, limited international travel (once per year).