Client Engagement Manager

Client Engagement Manager

Location : Zurich

Hire Type : Full-time

Vertical : Financial Markets

Role Summary

Incorporated in 2000, eClerx is a public company with shares trading on India’s Bombay and National Stock Exchanges. The firm provides process management and data analytics services to a number of Fortune 2000 enterprises in industries including financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. eClerx employs over 14,000 people based in the US, UK, Netherlands, Italy, Germany, Singapore, India, Philippines and Thailand.

We are seeking an entrepreneurial, highly motivated Client Engagement Manager to lead our business development and service delivery for Swiss and European financial services firms. The ideal candidate will have varied experience across operations and transformation functions relating to investment banking, wealth management and / or investment management.

Key Responsibilities

Drive sales and account mining efforts in the region.

Create and execute plan to meet revenue targets. Adjust the plan to align with the dynamic client demands

Lead and execute sales, account management, product solutioning for Swiss and European financial services firms, including investment banks, wealth and asset managers, vendors and industry utilities

Identify engagement opportunities, create proposals, draft and execute contracts

Engage in a consultative manner with the client and become a trusted partner, designing solutions to ongoing and transformational services

Collaborate and coordinate with clients' internal stakeholders and with eClerx leadership and delivery personnel to manage service scope, engagement model and ensure operating model are optimized on an ongoing basis

Drive continuous delivery improvement initiatives across people, process and technology

Design best-fit solutions enabling sponsors to adopt and integrate current and evolving best practices

Eligibility Requirements

Experience working within financial services, preferably within operations, technology or transformation functions, and with management responsibilities

Demonstrated achievements in solving operational and organizational challenges

Experience leading geographically distributed and multidisciplinary teams

Professional maturity and experience to interact with clients, senior bankers and senior management

Must be a self-starter who takes accountability, and acts like an owner

Interested in feedback from clients, peers and managers, with desire to continually improve

Ability to manage multiple projects at once and work effectively as an individual contributor and as part of a team

Demonstrated, strong client service approach

Bachelor’s degree

Competitive salary and performance bonuses

Flexible working hours

Career growth opportunities and ongoing training

Inclusive, supportive company culture

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy