Talent.com
Diese Stelle ist in deinem Land nicht verfügbar.
Client Activation / CRM Project Manager Retail

Client Activation / CRM Project Manager Retail

Michael PageGeneva, CH
Vor 2 Tagen
Stellenbeschreibung

Clienteling Tool for Internal and External Boutiques :

  • Onboarding and Training : Oversee the onboarding process for new users and provide training on new features.
  • Support Management : Handle support tickets related to the platform and ensure timely resolution.
  • Feedback and Improvements : Collect user feedback and create change requests to enhance the platform.
  • Regular Updates : Participate in monthly / bi-weekly meetings with project owners to discuss progress and challenges.
  • Clear Communication : Keep stakeholders informed about project status, updates, and any issues.

Client Satisfaction Initiatives :

  • Survey Management : Develop and manage new surveys, including content creation, translation, and testing.
  • In-Depth Analysis : Analyze client satisfaction data to uncover insights and create action plans for improvement.
  • Regular Updates : Attend monthly / bi-weekly meetings with project owners to review progress and address challenges.
  • Clear Communication : Ensure stakeholders are regularly updated on project status and developments.

    • Performance Monitoring :

  • Collaboration with Data Analyst : Work closely with the Data Analyst to track platform performance, identify improvement areas, and share best practices.
  • Retail Experience
  • Experience in Clienteling and Satisfaction Projects
  • Project Management Skills and Analytical Thinking
  • Business Oriented
  • Experience in Salesforce Service Cloud or Marketing Cloud is a Plus
  • Experience with Dashboarding
  • Fluent in French and English
  • Ability to Work Independently and as Part of a Team
  • Proficiency in Project Management Methodologies and Tools

    • Must-Have Skills :

  • Retail Experience
  • Clienteling tools
  • Satisfaction measurement
  • Performance reports
  • Project management
  • Ideally knowledge Salesforce Service Cloud or Marketing Cloud is a Plus

    • If you are passionate about driving client satisfaction and performance through effective project management, we would love to hear from you